Barback

Barbacks work behind the bar, efficiently and in alignment with Gin & Luck standards of working to code. They assist in all aspects of front-of-house operations, including running food and drink, clearing tables, and greeting guests. Barbacks exemplify core values, connecting with guests professionally to ensure excellence in service.

Responsibilities

• Greet guests warmly, genuinely, and with a smile & eye contact
• Provide an exceptional guest experience from arrival to departure
• Serve alcoholic beverages only to guests over 21-years of age; check IDs at every table without exception
• Control the amount of alcohol served to prevent over-intoxication; involve management with any concerns
• Have complete knowledge of food and beverage items and preparations
• Know and use service guidelines outlined in the service manual
• Have comprehensive knowledge of modern classic and popular cocktails
• Ensure the bar is fully stocked on arrival and continuously restocked throughout the shift
• Maintain a neat and properly organized mise en place
• Perform table/bar maintenance, including crumbing, keeping waters full, clearing & resetting serving ware
• Know table numbers and position numbers in all sections
• Communicate with hosts about bar flow and service
• Treat the Bar Lab with respect, ensuring it is clean and organized
• Clean and polish glassware and silverware
• Ensure mise trays are consistently stocked
• Use tact and good judgment when handling guest challenges; respond to patron needs with patience and courtesy
• Recognize intoxicated patrons and seek management assistance with concerns
• Report all guest complaints to management immediately; follow five steps for navigating complaints
• Review internal communication via Slack before each shift
• Approach each shift with a positive attitude and willingness to learn
• Check in with staff working in your space on arrival; assist with duties as needed
• Complete other duties as assigned by management
• Ask for help when needed
• Check in with bartenders regularly
• Attend mandatory quarterly staff meetings
• Work with Head Bartender to improve standard operating procedures
• Update knowledge and skills through staff training opportunities
• Promote a safe and clean environment for coworkers and guests
• Assist in training new hires by guiding them through training trails and teaching Gin & Luck’s expectations
• Build relationships with regular guests and maintain good relations with the neighborhood and industry community
• Act professionally and represent Gin & Luck graciously in all settings
• Follow all rules, policies, procedures, and conditions of employment

Requirements

• Previous experience in a bar or hospitality setting
• Excellent customer service skills with the ability to create a welcoming atmosphere
• Attention to detail and consistency in beverage quality and presentation
• Outstanding communication skills for effective interaction with customers and team members
• Flexibility in working hours, including early mornings, evenings, weekends, and holidays
• Patience, adaptability, and self-motivation
• High ethics, strong work ethic, and a great sense of humor

Qualifications (Preferred)

• 1-2 years of Barback experience in a high-volume establishment
• Skills, knowledge, and personality to provide a memorable experience for patrons
• Demonstrates Gin & Luck’s Core Values:
  • Curiosity: Learn and improve through active observation and creative problem-solving
  • A.B.K.: Anticipate, prepare, and execute with intention
  • Pursuit of Excellence: Forever chase excellence, even when failing
  • Contagious Joy: Have fun and influence work and people around you
  • Connection: Build relationships through intuition, empathy, and transparency

Physical Demands

• Seeing, hearing, speaking, and reaching
• Frequently lifting up to 25 pounds; occasionally lifting up to 50 pounds
• Sitting, standing, bending, and moving intermittently for 4 to 8 hours

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Pay

$17.28/hour plus a point percentage of the full house tip pool based on hours worked per shift.