Bar Back

Position Summary

The bar back is responsible for performing tasks that support the bartender and other staff members who may need help. The position includes helping with opening and closing duties, taking in room dining orders, making sure all items are stocked properly, assisting in any reordering processes, and running food to guests.

Essential Job Functions

• Serve food and drinks for guests using suggestive selling techniques.
• Restocking liquor bottles and changing kegs.
• Learning cocktail recipes and other menu items.
• Cleaning bar and table surfaces throughout the shift.
• Wiping down chairs, railings, and other high-touch surfaces.
• Removing and disposing of bags from trash receptacles in and around the bar area.
• Removing used glassware and other utensils from customers’ table during their stay.
• Sweeping and mopping in and around bar service areas and customer common areas.
• Answering customer questions and routing customer complaints to the appropriate staff member.
• Assisting bartenders with taking customer orders and processing orders in the point-of-sale system during peak business hours.
• Stocking bar items such as glassware, straws, toothpicks, napkins, garnishes, ice, towels, and cleaning supplies (this may include restocking for bar opening or closing).
• Maintaining a clean bar
• Knowing and complying with food handling and liquor laws.
• Engaging guests in a cordial, efficient, and professional manner.
• Performing all bar setup and restocking/replenishment of bar inventory and supplies.
• Adhering to hotel grooming standards.
• Aiding food and beverage team as situations arise.
• Resolving guest complaints and performing service recovery when required (and escalating to immediate supervisor if needed).
• Performing any additional tasks requested by management.

Education

A high school education/GED.

Experience

Previous experience as a barback/support staff member. On the job training is provided.

Hours Required

Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.

Skills and Abilities

• Knowledge or ability to operate a computer.
• Ability to regularly lift and/or move up to 30 pounds.

Company Information

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Raines is proud to be an Equal Opportunity Employer.