Banquets Houseperson - Banqueting Operations (On-Call)

About the role

The incumbent in this position is responsible for maintaining the cleanliness and organization of banquet rooms, hallways, storage and service areas. Routinely inventory and care for banquet supplies such as linens, chairs, dishware, glassware, flatware and decorations. Set up the banquet room per the specification of a banquet events order, and then reset the room to its original state after the event has concluded. During the event, duties include assisting servers, transporting tables and equipment, maintaining audio-visual equipment, reporting maintenance issues to management, and providing requested information to banquet patrons.

Responsibilities

• Create an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Meet and greet guests in a friendly and warm manner.
• Sets up and breaks down meeting rooms according to event orders as well as maintains cleanliness standards for equipment and meeting rooms.
• Assemble and arrange conference equipment in meeting rooms per event requirements.
• Open rooms for use adjusting lights, sound volumes, and temperature as needed for each room before guests arrive.
• Maintain high standards of safety and cleanliness in all areas of the event space, Back of House, Hospitality Suites and any areas designated as Banquet or Entertainment venues.
• Communicate any areas of need, problems, and concerns from guest to supervisor.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Requirements

• One or more years’ experience in banquets in a high volume, upscale hotel and excellent oral and written communication skills.
• High School diploma or GED.
• Deep understanding of lifestyle casino/hotels and premium dining products and services.
• Ability to work evenings, weekends, and holidays, as needed.
• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

Qualifications

• Exceptional knowledge and understanding of various banquet and food service techniques and standards.
• Food, beverage, and wine service.
• Table service procedures and table etiquette.
• Excellent customer service skills.

Skills

• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to move throughout the business (standing, walking, kneeling, bending).
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Benefits

Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Pay

Pay varies based on experience and qualifications.

Schedule

Evenings, weekends and holidays are a regular part of the schedule.