Banquets | Event Operations and Labor Management Coordinator

Job Summary

The Event Operations & Labor Management Coordinator at Fontainebleau Miami Beach supports the Event Management team by coordinating administrative functions, event logistics, and labor management. This role plays a key part in ensuring seamless execution of events.

Responsibilities

• Provide administrative support to the Event Management team, including scheduling, correspondence, and document management.
• Assist in coordinating and maintaining event calendars, banquet event orders (BEOs), and departmental records.
• Support labor management processes, including scheduling staff, tracking labor hours, and assisting with staffing plans based on event needs.
• Partner with internal departments (banquets, culinary, housekeeping, etc.) to ensure proper staffing and operational readiness for events.
• Affirming pre-convention meetings, site visits, and internal planning sessions.
• Maintain accurate data entry and reporting related to events and labor usage.
• Serve as a point of contact for internal inquiries related to event logistics and staffing coordination.
• Support on-site event operations as needed to ensure smooth execution and guest satisfaction.
• Address guest or client inquiries and escalate concerns to the appropriate manager when necessary.

Requirements

• A high school diploma or equivalent required.
• Some college coursework in hospitality, business, or a related field preferred.
• A minimum of 2-5 years of experience in administrative support, event coordination, or hospitality operations.
• Experience in labor scheduling or workforce coordination is strongly preferred.
• Hotel or high-volume event environment experience preferred.
• Strong organizational and time management skills with the ability to prioritize in a fast-paced environment.
• Ability to communicate effectively with internal teams, leadership, and clients.
• Knowledge of event operations and labor coordination preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with systems such as Delphi, Opera, or similar event management platforms preferred.
• Ability to analyze scheduling needs and support labor planning.
• Strong attention to detail and problem-solving skills.
• A professional demeanor with a service-oriented mindset.