Banquet Supervisor

About the role

The Banquet Supervisor (Banquet Captain) plays a key leadership role in the successful execution of events, working closely with the Sales & Events team to ensure seamless planning, coordination, and on-site delivery. This position is responsible for overseeing event setup, service execution, and breakdown, while ensuring exceptional guest experiences and operational excellence. This role serves as the on-site event lead, coordinating with internal departments, vendors, and clients to bring each event to life.

Responsibilities

• Collaborate with Sales & Events team to review and prepare all event details
• Assist in gathering and organizing event information including vendors, layouts, food & beverage, and logistics
• Participate in client walkthroughs and planning meetings
• Support development and execution of Banquet Event Orders (BEOs)
• Lead on-site event execution, ensuring all details are delivered as outlined
• Oversee event setup, service, and breakdown, including tables, décor, AV, and rentals
• Manage event flow including transitions (ceremonies, cocktail hours, receptions, etc.)
• Ensure compliance with company service standards and operational procedures
• Supervise banquet staff during events, ensuring professionalism and service quality
• Assist with staffing coordination to ensure proper coverage for all events
• Monitor staff performance, attendance, appearance, and adherence to policies
• Ensure team members follow labor guidelines, including breaks and scheduling
• Coordinate with vendors to ensure timely arrival, setup, and compliance with guidelines
• Maintain clear communication with internal departments (Operations, Culinary, Housekeeping, Front Desk, etc.)
• Support and participate in BEO and pre-event meetings to ensure alignment across teams
• Assist with product receiving, storage, and organization of banquet equipment
• Coordinate with culinary team on food & beverage preparation and setup
• Maintain inventory of event supplies and equipment
• Oversee event breakdown and cleanup
• Assist with event reconciliation, including cash handling and tip distribution (if applicable)
• Participate in post-event recap meetings to identify successes and areas for improvement

Required Qualifications

• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Professional demeanor with a customer-service focus
• Ability to manage multiple priorities in a fast-paced environment
• Basic math skills and cash handling experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to stand and walk for extended periods
• Flexible schedule, including evenings, weekends, and holidays
• Reliable attendance and punctuality
• Eligibility to work in the United States

Preferred Qualifications

• Associate degree in Hospitality Management or related field
• Prior experience in banquet operations, events, or hospitality leadership

Compensation

$25.00 per hour, plus gratuity