Banquet Setup

Essential Duties and Responsibilities

• Approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Affords assistance with event preparation, set up, and closing, including setting up and packing away tables, tablecloths and place settings, and buffets.
• Ensures all water, amenities, audio-visual, and breaks are in the event room at least 15 minutes prior to the start of the event.
• Complies with all customer needs for additional equipment and supplies and conveys the additional charge to the guest, as necessary.
• Sets up and cleans all meeting and meal function rooms.
• Freshens all meeting rooms during meal breaks by changing cloths if necessary, refilling candy jars, replacing water glasses, refilling water pitchers, and removing garbage from meeting areas and break tables.
• Maintains the cleanliness for banquet and meeting spaces including removing trash, vacuuming, and reporting maintenance issues, ensuring all equipment is in working order.
• Reviews Banquet Event Orders so the space is set-up according to each client's specifications.
• Breakdown the space at the end of the event and return the equipment to its proper location.
• Directs guests to necessary services and features, and leading guests on tours of the location.
• Stays current and up to date with all hotel’s special events.
• Maintains a clean, healthy, and safe working area along with awareness of all sanitary practices.
• Handles guest complaints and solve problem to the degree possible.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of banquet and hospitality service experience required.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Knowledge of reservation and POS systems.
• Ability to work with computers and good knowledge of operating software preferred.
• Must be able to multi-task and be detail oriented.
• Must be a team player.