Banquet Services Event Captain

About the role

The Banquet Captain is responsible for supervising and assisting with the set up, service, and clean up of all assigned banquet functions.

Education & Experience

• At least 1 year of progressive experience in a hotel or a related field required
• High School diploma or equivalent required
• College course work in related field helpful
• Previous supervisory responsibility preferred
• Alcohol Awareness Certification (must comply with State regulations)
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
• Must be able to work with and understand financial information and data, and basic arithmetic functions

Responsibilities

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
• Maintain friendly and warm demeanor at all times
• Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order
• Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins
• Act as the liaison between Sales/Catering Manager and the in-house meeting or banquet contact
• Respond to guests' problems, complaints and accidents. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or Food and Beverage Manager
• Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports
• Assist in service of functions as required
• Assist in banquet set-up as required
• Requisition liquor for all banquet bars and maintain proper control over banquet beverage service
• Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly
• Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department
• Follow all state liquor laws
• Be familiar with banquet menus and prices
• Know hotel services and facilities
• Enforce all hotel policies and safety rules
• Be familiar with fire exit and fire extinguisher locations, and know how to operate
• Supervise Banquet staff as directed by Banquet Manager/Banquet Supervisor/F&B Manager
• Be familiar with and enforce all Standard Operating Procedures for the Banquet department
• Hold pre-function meetings, and check staffing and menus prior to events
• Make sure all required equipment is available for event
• Give job tasks to servers and assign stations
• Supervise service of station or room
• Prepare banquet checks and obtain signatures from guest contact
• Monitor ongoing functions throughout assigned shift
• Assist servers throughout function
• Supervise clean-up
• Verify servers' paperwork when event is complete
• Assist the Banquet Manager/Supervisor/F&B Manager with the hiring and training of Banquet staff
• Assist audio/visual company, as necessary
• Correct hazards and notify management
• Perform other tasks/jobs as assigned by Food and Beverage Manager
• Attend meetings as required by management
• Cross train as necessary for assistance as supervisor
• Submit order of all supplies (candles, note pads, pens, uniforms) to Food and Beverage Manager for approval and maintain inventory levels
• Handle items for "Lost and Found" according to the standards
• Other duties as required