Banquet Server on call

About the role

Step into a piece of Denver's history. Housed in the iconic Colorado National Bank building (est. 1915), our hotel is a Neoclassical landmark crafted from the same Colorado Yule Marble as the Lincoln Memorial. As a Banquet Server, you won’t just be working in the meeting spaces; you’ll be hosting in a stunning three-story atrium filled with historic Allen Tupper True murals and original bank vaults that now serve as one-of-a-kind meeting spaces.

Responsibilities

• Serve food and beverage items to guests in a friendly, enthusiastic, professional and timely manner.
• Must attend all designated pre-event meetings.
• Must be able to understand how to read a Banquet Event Order (BEO), including a room diagram.
• Gather and coordinate all equipment necessary to service banquet event.
• Maintain a clear and obstruction free service corridor.
• Perform all Banquet sidework as designated by the Banquet Captain and/or Banquet Manager.
• Efficiently and properly perform all service standards to encourage safe and efficient hotel operations.
• Efficiently attend to all needs of the guest during functions and function related duties.
• Report to Banquet Captain and/or Banquet Manager any need for housekeeping and/or repairs of and banquet equipment.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high level of standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Follow all money handling procedures when serving the guest.
• Prepare room according to the BEO (Banquet Event Order) and the various meal functions.
• Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
• Respond to guest problems, complaints and accidents. Communicate to management, if necessary.

Qualifications

• A high school diploma or general education degree (GED); or 3 to 6 months of related experience in a hotel or a related field preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to interpret and perform basic math functions.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.