Banquet Server (On-Call)

About the role

Serve food and beverages to clients at various Banquet events including coffee breaks, breakfast, lunch and dinner.

Essential Job Functions

• Clean and set tables to be ready for customer use.
• Greet clients.
• Pick-up food from the Kitchen and deliver it to the appropriate place at the specified time.
• Pull Banquet Event Orders for appropriate function and read thoroughly to correspond with set-up.
• Check all lights and cleanliness of rooms.
• Observe customers to respond if they require additional service.
• Fold napkins and polish/set silverware per Banquet Event Order.
• Replace food and beverages as needed.
• Get an accurate head count for billing and generate consumption reports per Banquet Event Order.
• Set-up and decorate buffet and break stations.
• Provide consumption reports for break and bar service for appropriate billing.
• Leave function space and back-of-house areas clean and neat for the following shift.
• Organize equipment before, during and after function, including rental equipment.
• Communicate with the Kitchen regarding food preparations, timing and special needs.
• Bartend and handle cash when needed.
• Assist Set-up team in room "flips" when necessary.
• Contribute to overall resort team effort by completing additional duties as assigned.

Forbes Travel Guide Basic Standards

• Telephone conversation is calm and clear.
• The guest is always asked permission before being placed on hold.
• No telephone hold longer than 30 seconds without offering call-back.
• Staff acknowledges the guest when appropriate and reasonably possible.
• Staff is highly articulate and avoids slang and excessive use of phrase-fragments.
• Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction.
• Staff readily smiles and maintains an engaging expression.
• Staff makes eye contact and keeps focus on the guest.
• Staff exhibits a genuine sense of interest and concern for the guest.
• Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful.
• Cross-departmental channels of communication among staff are consistent and complete.
• Staff performs the requirements of their department knowledgeably and proficiently.
• Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance.
• The guest's name is used naturally as a signal of recognition.
• Staff closes interactions with polite, appropriate remarks.
• All staff encountered are wearing professional, clean and well-fitted uniforms.
• All staff encountered are extremely well-groomed.
• Staff maintains alert posture and behaves professionally in view of the guest.
• Staff does not decline any request without offering appropriate alternatives.
• The service is handled without excessive delays or interruptions.

Four Diamond Service Expectations

• Guests are greeted promptly and cordially.
• Guests are acknowledged by Server upon arrival.
• Group contact's name is used whenever appropriate.
• Table is maintained properly and silverware is replenished between courses.
• If ordered, wine is presented and served expertly.
• Team service is used throughout the experience.
• No water glass or coffee cup remains empty more than two minutes without a refill.
• Food items are served to the correct guest, with ladies at the table being served first.
• Food is served from the left and cleared from the right.
• Beverages are served on the right.
• Service is not obtrusive and Server does not interrupt guest to perform service.
• Empty glasses, dishes and silverware are removed at the guests' request, if not during normal service sequence.
• Server provides attentive follow-up services.
• Guests are thanked and bid a pleasant farewell upon departure.
• The Server is consistently cordial, professional and knowledgeable throughout the experience.
• All associates exhibit a professional vocabulary that is devoid of common slang.
• Guests are graciously escorted to areas when directions are requested.
• All associates consistently maintain eye contact with guests.
• There is evidence that all associates are empowered by management to resolve guest issues immediately.
• All staff associates fulfill guest's special request(s).
• All associates are appropriately attired; name tags are clearly visible.
• All associates demonstrate appropriate behavior and hygiene.

Requirements

• At least 2 years of previous serving experience.
• Polite, friendly manner.
• Neat, clean appearance and willingness to follow rules for sanitary food service.
• Ability to work quickly and efficiently to provide prompt service.
• Responsible for arriving to work on-time or early for scheduled shift, in all weather conditions and as called upon.
• Willingness to work evenings, early mornings and weekends as required.
• Ability to communicate in English effectively.

Desirable

Previous Banquet serving experience or equivalent in a 4 Diamond environment.

Work Environment

Meeting rooms and Function spaces. Occasionally outdoors including Birdwood Golf Course and off-premise events.

Schedule

Schedule varies, as business dictates.