Banquet Server, Food & Beverage

Part-time position located in Queen Creek, 45 minutes from downtown Phoenix & Scottsdale, Arizona.

Pay

$21 per hour

Benefits

• New hourly full-time team members working 30 hours or more per week are eligible for company medical, dental, and life insurance plans the first of the month following 60 days of full-time employment.
• Full-time team members accrue Paid Time Off (PTO) at a rate of 120 hours per year.
• Full-time team members receive 7 paid holidays annually.
• Part-time team members accrue Paid Sick Leave in accordance with state guidelines.
• All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after 30 days of service.

About the Role

The Banquet Server serves food and beverages, providing prompt and courteous service to guests in the banquet room or outdoors on the facility. This position reports to the Banquet Captain.

Responsibilities

• Help set up the banquet room for the event, if requested.
• Greet and serve guests in an energetic and friendly fashion.
• Create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the resort facility and dining area.
• Respond to guest questions about the menu and speak with enthusiasm about other resort services.
• Know the food items on the menu and share information with guests.
• Write orders; relay food orders to the kitchen and beverage orders to the bartender, if appropriate.
• Check in with guests after they return from the banquet table to get their own food.
• Understand the event setup; learn table numbers and stations.
• Serve food and beverages and clear tables, following service etiquette and facility procedures.
• Carry trays of dirty dishes to the kitchen.
• Serve hors d'oeuvres from trays, if requested, as guests gather prior to the meal.
• Communicate with guests throughout the dining experience to ensure all needs are met.
• Work as a team, following direction from the Banquet Captain and communicating needs for support to the banquet assistant.
• Understand the importance of food safety and sanitation.
• Notice and report potential safety or cleanliness issues and customer concerns to a supervisor.
• Perform other duties and responsibilities as assigned.

Qualifications

• High School diploma or equivalent preferred.
• One to three months’ related server experience preferred.
• Must meet the state and federal minimum age requirement for serving alcohol, if applicable.
• Current Food Handlers Card and TIPS® Certification (Training for Intervention Procedures).

Skills

• Ability to add, subtract, multiply, and divide; calculate discounts and percentages.
• Ability to communicate positively and effectively with team members about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to speak effectively and present information to another person and in small group situations with guests and team members.
• Must be detail-oriented and comfortable working in a fast-paced environment where continuous improvement is expected.
• Flexible schedule to include evenings and weekends.

Work Environment

This position typically operates in an indoor restaurant setting but may also require working on a patio or for an outdoor event, with exposure to outdoor weather conditions and occasionally native wildlife. The noise level in the work environment can be loud. Outdoor environments may require walking on variable terrain while carrying trays or other items and navigating typical event obstacles, including groups of people, table setups, decorations, plants, and natural landscape.

Physical Demands

• Regularly required to hear, see, speak clearly, and understand the speech of another person, sometimes in a noisy environment.
• Very active role requiring standing and walking for most of a work shift.
• Ability to lift, balance, and carry trays weighing up to 20 pounds, and occasionally lift or move up to 30 pounds.
• Frequent hand washing is required.
• Must be able to navigate busy work areas.