Banquet Server C List (On Call)

About the Role

Loews Chicago O'Hare is seeking a warm, attentive Banquet Server who thrives in dynamic event settings and takes pride in delivering exceptional guest experiences. You'll be part of a team that transforms gatherings into memorable moments—whether it's a wedding, conference, or celebration. With a keen eye for detail and a passion for hospitality, you'll ensure every guest feels welcomed, cared for, and delighted throughout their time with us.

What You'll Do

• Prepare banquet spaces according to Banquet Event Orders (BEOs), including setup of tables, chairs, linens, and service items
• Greet guests warmly and ensure they are comfortably seated and attended to
• Serve meals and beverages efficiently and professionally, following service standards and event timelines
• Monitor guest satisfaction, refill drinks, and respond to requests with attentiveness and care
• Clear and reset tables between courses and after events, maintaining cleanliness and organization
• Collaborate with banquet leadership and kitchen staff to ensure smooth service flow and timely execution
• Support buffet and beverage station setup and maintenance as needed
• Handle guest concerns discreetly and escalate issues when appropriate
• Uphold Loews Hotels' brand standards in every interaction and service moment
• Perform additional duties as assigned to support successful event execution
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings

Who You Are

• Service-Focused Professional: You anticipate guest needs and deliver personalized, thoughtful service with a smile
• Team-Oriented Collaborator: You understand that great events are built on teamwork and communication
• Calm Under Pressure: You stay composed and solution-focused, even when the pace picks up
• Detail-Driven Executor: You ensure every table setting, tray, and service moment meets our high standards
• Adaptable and Positive: You embrace change, handle special requests with grace, and bring a can-do attitude to every shift

Qualifications

• Two to four years' experience in a mid-high volume banquet operation within an up-scale hotel or convention center banquet operation, preferred
• High School Diploma or equivalent
• Ability to stand, walk, reach, and lift/pull/push 35 plus pounds regularly throughout the shift
• TIPS (or Local/State alcohol training equivalent) Certification required or ability to obtain
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed

Supervisory Responsibilities

Banquet Service Team

Pay

The wage for this position is $7.55. In addition to your direct wages for each hour worked, Loews Hotels & Co will also distribute to you, as additional compensation, a portion of the service charge included in the bill of your guests.

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more