Banquet Server

About the role

Join us at the only AAA 4-Diamond property in Springfield! We are seeking driven hospitality professionals to join our team.

Responsibilities

• Set-up, service and break down assigned functions in a safe, accident-free manner.
• Read BEO and know how to complete a set-up.
• Set tables in assigned area correctly and uniformly.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
• Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
• Complete assigned sidework.
• Remain attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.

Requirements

• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
• Travel requirements - local travel for outside catering functions only.

Qualifications

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.

Skills

• Basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Physical Demands

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs.
• Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
• Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
• Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Bending/kneeling
• Mobility
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Climbing approximately 12 steps 20% of 8 hours.
• No driving required.

Environment

• Physically strenuous prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment.
• Going in the freezer temperatures can be -10 degrees.