Banquet Server

About the Role

The Banquet Server is responsible for delivering exceptional food and beverage service to members and guests during events and banquets, ensuring that every interaction reflects Invited’s Service standards. This role focuses on consistently applying the 3-steps of service—warm welcomes, magic moments, and fond farewells. The Banquet Server role is designed for individuals who excel in providing seamless, high-quality service while managing the dynamic environment of private events. You will work collaboratively with the banquet team to ensure a smooth and enjoyable experience for all attendees, demonstrating a high level of professionalism and efficiency.

Reporting Structure

Reports to the F&B Director, Banquet Director, Banquet Manager or Restaurant Manager.

Key Responsibilities

• Uphold service training standards, providing exceptional service throughout all events.
• Execute F&B orders, ensuring a high level of attentiveness and responsiveness.
• Maintain knowledge of menus, including special event features and dietary accommodations.
• Greet members and guests warmly, making them feel welcomed and valued.
• Foster a positive atmosphere through effective communication and proactive service.
• Address any member/guest complaints swiftly using service recovery techniques.
• Prepare and set up banquet areas, ensuring they are organized, clean, and ready for service.
• Complete daily side work, such as stocking supplies and cleaning work areas.
• Support event setup and breakdown, including table arrangements and décor, as needed.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.
• Assist others as needed and take on additional tasks as assigned by management due to the dynamic nature of the club.

Qualifications

• High school diploma or equivalent.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Previous experience in Food and Beverage service, especially in a banquet or event setting.
• Completion of Invited’s F&B Service Training program.
• Excellent communication skills with the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment

• Trays
• POS System
• Bottle Opener
• Wine Tool
• Banquet Chairs and Tables

Schedule

Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Benefits

Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. Full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)