Banquet Manager | Wellsworth Hotel

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence.

About the role

The Banquet Manager will oversee all aspects of the department, directing and implementing a service and management philosophy that emphasizes quality customer service. This role involves training employees, planning and assigning work, appraising performance, and addressing complaints or resolving problems. The position requires a flexible schedule, including weekends, holidays, and varied shifts to meet business needs.

The Wellsworth Hotel in Southbridge, Massachusetts, blends historic charm with modern sophistication. This 203-room property offers 24,000 square feet of state-of-the-art meeting and event space, an IACC-accredited conference center, elegant accommodations, a full-service food and beverage operation, an indoor pool, and an extensive fitness center with racquetball and basketball courts.

Responsibilities

• Ensure compliance with and completion of all daily operational procedures by the Banquet Department.
• Maintain food and beverage safety and quality based on hotel, Shaner, and franchise specifications.
• Establish, maintain, and train standards and procedures for operations and safe working conditions.
• Develop accurate and aggressive short- and long-range financial objectives for the Banquet Department consistent with property goals.
• Respond to and handle all guest-related issues pertaining to the department.
• Ensure communication with the General Manager, other Department Managers, Supervisors, and Staff.
• Manage all aspects of employee performance to ensure productivity and a quality work environment.
• Maintain and oversee the Banquet Department’s annual budget.
• Perform other duties as assigned.

Requirements

• Minimum of two years of supervisory experience in banquet operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Strong communication skills to interact effectively with guests, management, and co-workers.
• High school diploma or equivalent; some college preferred.
• ServSafe and/or food safety training certification.
• Alcohol awareness training (such as TIPS).
• Familiarity with sales and marketing tools for banquets and BEOs.
• Ability to write routine reports and correspondence.
• Proficiency in mathematical calculations and use of measurement tools.
• Experience in preparing budgets and ensuring cost controls.
• Bilingual (English/Spanish) is a plus.
• Knowledge of local activities and attractions appropriate for clientele.