Banquet Manager Set-Up

About the role

Chateau Élan Winery & Resort is a 3,500-acre conference and leisure destination located in the north Georgia foothills. Founded in 1981, the winery has grown to become a premier hospitality destination. We are seeking individuals who share our commitment to excellence and dedication to our guests.

Responsibilities

• Supervise and direct the Banquet area to achieve customer satisfaction, quality service, and compliance with local and corporate standard operating procedures.
• Interview, recommend hiring, schedule, train, develop, empower, coach, counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline, and terminate, as appropriate.
• Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures, and to ensure an optimal level of service, quality, and hospitality.
• Meet with customers to review the Banquet Event Order and to review any changes, issues, and/or problems to ensure delivery of a quality product.
• Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
• Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
• Maintain and sanitize the Banquet areas and equipment to protect the assets and ensure quality service.
• Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• More than two years of post-high school education.
• Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Requires working knowledge of HEI banquet/catering food and beverage services, policies, or operations.
• Knowledge of computer equipment.
• Able to compile facts and figures in accordance with established procedures.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Able to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.

Benefits

HEI Hotels and Resorts offers a comprehensive benefit program designed to support your physical, mental, and financial wellness. This includes medical, dental, vision, vacation, sick and holiday, pet insurance, 401(k) savings plan with matching funds, and discounts through the 'YouDecide' and Hotel Room Discount programs. Specific details and eligibility vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer.