Banquet Lead | Part-Time | Palm Beach County Convention Center

Responsibilities

• Assists captains and supervisors in managing F&B functions, including banquets and buffets.
• Leads small teams of event staff, ensuring clear communication and smooth service execution under guidance from the captains and supervisors.
• Addresses any client and guest concerns or issues promptly, working alongside the captains & supervisors to resolve any problems.
• Reviews Banquet Event Orders (BEOs) to ensure that all details, such as food and beverage, seating, special requests, etc., are met.
• Maintains compliance with all health, safety, and sanitation regulations.
• Ensures proper handling, cleaning, and storage of equipment and service ware.
• Stocks and maintains beverage stations and service areas.
• Communicates effectively with kitchen staff, bartenders, and supervisors to ensure consistent guest satisfaction.
• Provides excellent service across various stations (e.g., coffee carts, buffets, concessions, plated meals).
• Ensures food is served promptly, at the correct temperature, and with attention to presentation.
• Pre-bus and bus tables during service as needed.
• Maintains a clean and professional appearance at all times.
• Responds promptly to guest needs and special requests.
• Maintains up-to-date knowledge of menu items, bar offerings, and special features to assist guests confidently.

Qualifications

• Ability to work weekdays and weekends, with availability for some morning, noon, and evening shifts on an on-call/event-based schedule.
• 1-2+ years of experience working in a fast-paced, high-volume catering or restaurant environment with trainer or leadership experience.
• Must have a high school diploma, G.E.D.
• Must possess an active ServSafe Food Handlers Card and/or Alcohol Awareness Certification and other required compliance trainings.
• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Knowledge of food safety and sanitation regulations.
• Ability to communicate with employees, co-workers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.