Banquet Houseperson | Milwaukee Marriott West

About the role

This position is responsible for the set-up, maintenance, and take-down of banquet areas according to banquet specifications. Provides the transportation and set-up of tables, chairs, staging, audio-visual and electrical equipment. Stocks necessary supplies and performs basic banquet area cleaning duties. Follows CSM and brand standards of quality to ensure guest satisfaction.

Responsibilities

• Ensures each room set-up is accurate and meets the clients' specifications
• According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded
• Listens attentively, following direction from banquet supervisors
• Reads and interprets Banquet Event Orders to ensure proper room set up
• Responsible for cleaning and maintaining the banquet rooms and equipment, and other cleaning duties as assigned
• Often asked to transport food, assist the dishwasher and plate for banquet events
• Works independently and sometimes alone
• Anticipates and responds to internal and external customers in a friendly, positive and timely manner
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Responsible for proper use of all banquet collateral and equipment
• Adheres to cost controls to reduce expenses and waste
• Brings defective property to the attention of management
• Maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations
• Follows all CSM procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures
• Attends all required department and hotel meetings
• Willingly assists others within and outside the department to ensure all guest needs are met
• Completes all assigned duties within or outside the normal scope of responsibilities

Qualifications

• Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment
• No mandatory educational requirements
• Ability to lift, push and pull up to 75 pounds consistently throughout shift, and up to 100 pounds on an occasional basis
• Requires ability to work in a physically demanding position, with responsibilities such as walking, standing, carrying, lifting, reaching, bending and moving throughout the shift

Skills preferred

• High School diploma or GED preferred
• Ability to read and communicate at least some English
• One or more years of previous experience in a houseperson or banquet houseperson role preferred