Banquet Houseperson

Department Summary

UCLA Catering provides catering services at the Luskin Conference Center, Housing & Hospitality meeting and event spaces, and locations around the greater UCLA campus. The department produces over 15,000 events a year. Available services range in size and scope from the UCLA Coffee Service to large-scale, VIP gala events. UCLA Catering is a no-tipping environment.

Position Summary

The Banquet Houseperson is responsible for preparing rooms for meetings and conferences for on-campus and off-campus facilities. Specifically, the Banquet Housemen are responsible for setting up, transporting, and storing all meeting room equipment and furniture. Responsibilities include ensuring the meeting room is clean and maintained, tables and chair set-ups, meeting client needs, and troubleshooting client requests. These requests and challenges may include complaints regarding heating, ventilation, lighting, room configuration, cleanliness, parking, program materials, and catering. Additional responsibilities are moving, storage, and set-up/teardown of audio-visual equipment if needed. The Banquet Houseperson is responsible for compliance with safety, fire, sanitation, and University regulations.

Responsibilities

• Setting up, transporting, and storing all meeting room equipment and furniture.
• Ensuring the meeting room is clean and maintained.
• Tables and chair set-ups.
• Meeting client needs.
• Troubleshooting client requests (including complaints regarding heating, ventilation, lighting, room configuration, cleanliness, parking, program materials, and catering).
• Moving, storage, and set-up/teardown of audio‑visual equipment if needed.
• Compliance with safety, fire, sanitation, and University regulations.

Qualifications

• Ability to read, understand, and speak English sufficient to determine and carry out job duties.
• Skill in interacting effectively with guests, team members, and managers in a high‑volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor.
• Ability to engage with diverse populations in a respectful and culturally responsive manner.
• Ability to read, write, and perform basic calculations necessary to properly configure room sets.
• Ability to work cooperatively as a part of a team.
• Ability to work efficiently under conditions of a fluctuating work load with frequent interruptions and distractions.
• Working knowledge of safety and sanitation rules and procedures for food service and meeting room facilities.
• Ability to maintain regular, punctual attendance.
• Ability to remain calm in the face of adversity, such as customer dissatisfaction.
• Ability to independently troubleshoot basic audio‑visual technical problems (Preferred).
• Ability to drive University vehicles, such as electric carts and vans (Required).

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Pre‑Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.
• Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
• Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs (Required).
• Drive University vehicles, such as electric carts and vans (Required).

Pay

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