Banquet Houseperson

About the Role

The Banquet Houseperson ensures seamless setup and execution of meetings and meal functions, maintaining a professional environment while promptly responding to guest needs. This role directly contributes to a positive and memorable event experience for all guests.

Responsibilities

• Complete all assigned work and follow instructions from supervisors or shift leaders.
• Ensure all water, amenities, audio-visual equipment, and breaks are in the room at least 15 minutes prior to the start of the meeting.
• Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate guest billing.
• Provide excellent customer service by greeting guests warmly and addressing their needs professionally.
• Set up and clean meeting and banquet function rooms in accordance with company and hotel standards.
• Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
• Assist with banquet meal service, event breakdown, and obtaining signed guest checks for proper front office posting.
• Follow all safety procedures and energy conservation guidelines while performing assigned duties.
• Other duties as assigned.

Key Strengths for Success

• Strong attention to detail and adherence to quality standards.
• Excellent customer service and communication skills.
• Ability to multitask and work efficiently under time constraints.
• Team-oriented with flexibility to assist where needed.
• Awareness of safety and energy conservation practices.

Qualifications

• High school diploma or equivalent required.
• Previous experience in banquet, hospitality, or customer service preferred.
• Successful completion of a background check is required prior to employment.

Benefits

• Medical, dental, and vision (HSA available).
• Company-paid disability & life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation & sick time.