Banquet Houseperson

Responsibilities

• Maintains a commitment to customer service and guest satisfaction
• Provides general resort information for guests
• Solves guest issues promptly and with great care and effectiveness
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Maintains an up-to-date working knowledge of all resort amenities as well as any special events
• Prepares all banquet space prior to events
• Tears down all banquet space after events
• Fulfills Banquet Event Orders with strong attention to detail
• Maintains a strong knowledge of various types of set-up
• Aids the banquet servers/captains with clearing of tables as needed
• Aids the A/V team with setting up equipment
• Aids with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor
• Removes centerpieces/décor after events and stores appropriately
• Removes soil linens and stores appropriately
• Aids with transporting food/beverages to event location
• Attends appropriate resort, division and department meetings
• Maintains the cleanliness of banquet storage rooms
• Assembles dance floors
• Arranges buffets, stages and podiums
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Upsells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the banquets team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)
• Reports all safety incidents to on-duty supervisor
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
• Follows through on lost and found procedures
• No articles shall be removed from occupied rooms
• Absolute respect for guest property should always be exercised
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.)

Qualifications

• High school education required
• At least one year of customer service experience preferred
• Prior hospitality experience preferred
• Must have valid Oregon driver’s license and meet company driving standards
• Must possess valid OLCC card upon hire
• Must possess valid Food Handler’s card upon hire
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed oriented
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays