Banquet Houseperson

About the Role

As a Banquet Houseperson at Sonesta International Hotels, you are responsible for the set-up and teardown of function rooms as stated on Banquet Event Orders (BEO). Sonesta is the 8th largest hotel company in the U.S., known for a diverse portfolio of full-service and focused hotels in major cities, driven by passionate hospitality and a commitment to quality and value.

Responsibilities

• Obtain next day banquet orders from the banquet office.
• Set up function rooms according to diagrams or written instructions on banquet event orders.
• Set tables and place chairs.
• Lift and stack chairs for extended periods.
• Roll and position equipment.
• Work off-premises for catered functions, which involves carrying equipment.
• Shampoo carpets and chairs as needed.
• Build solid relationships with colleagues by treating them with respect and dignity.
• Perform other duties and responsibilities as assigned, including assisting in other areas of the hotel when needed.

Deliver Passionate & Engaging Service to Our Guests

• Be passionate and engaged in taking care of guests, recognizing individual needs to exceed expectations.
• Consistently deliver the GUEST model:
  • Greet or welcome everyone warmly with a smile.
  • Use eye and ear contact and the guest’s name.
  • Establish and anticipate needs.
  • Solve and own all requests or complaints.
  • Thank everyone.

Qualifications and Skills

• Track record of delivering exceptional guest or client experience.
• Strong communication skills, utilized for training, safety, and guest interactions.
• Experience using chair trucks, table and riser carts.
• Professional appearance and demeanor.
• Ability to read, comprehend, and write instructions, correspondence, and memos.
• Ability to present information effectively in one-on-one and small group settings.
• Basic math skills: addition, subtraction, multiplication, division, and computation of rates, ratios, percentages, and bar graphs.
• Ability to follow detailed but straightforward written or oral instructions.
• Ability to handle problems involving a few concrete variables in standardized situations.

Education and Experience

No prior experience or training is required.

Physical Demands

• Regularly required to stand, walk, talk, or hear.
• Occasionally required to use hands, reach, stoop, kneel, crouch, crawl, taste, and smell.
• Must occasionally lift and/or move up to 100 pounds.

Work Environment

• Regularly exposed to outside weather conditions.
• Occasionally exposed to extreme heat.
• Moderate noise level in the work environment.

Benefits

• Medical, Dental, and Vision Insurance.
• Health Savings Account with Company Match.
• 401(k) Retirement Plan with Company Match.
• Paid Vacation and Sick Days.
• Sonesta Hotel Discounts.
• Educational Assistance.
• Paid Parental Leave.
• Company Paid Life Insurance.
• Company Paid Short Term and Long Term Disability Insurance.
• Various Employee Perks and Discounts.
• Hospital Indemnity, Critical Illness, and Accident Insurance.