Banquet Houseperson

About the Role

This position is responsible for the set-up, maintenance, and take-down of banquet areas according to banquet specifications. Provides transportation and set-up of tables, chairs, staging, audio-visual, and electrical equipment. Stocks necessary supplies and performs basic banquet area cleaning duties while following CSM and brand standards to ensure guest satisfaction.

Responsibilities

• Ensure each room set-up is accurate and meets clients’ specifications.
• Set up, maintain, and take down banquet rooms according to function specifications before and after events.
• Read and interpret Banquet Event Orders to ensure proper room set-up.
• Clean and maintain banquet rooms and equipment, including other assigned cleaning duties.
• Transport food, assist the dishwasher, and plate for banquet events as needed.
• Work independently and sometimes alone while anticipating and responding to internal and external customers in a friendly, positive, and timely manner.
• Act as a team player to meet guest needs and contribute to the efforts of other departments when necessary.
• Use banquet collateral and equipment properly while adhering to cost controls to reduce expenses and waste.
• Report defective property to management and maintain a clean and safe work area in accordance with CSM, local, state, and federal regulations.
• Follow all CSM procedures for guest and associate incidents and be knowledgeable of hotel emergency procedures.
• Plan, organize, and prioritize work duties to produce the required volume of work.
• Adhere to CSM attendance policy, grooming/appearance standards, general work rules, and department procedures.
• Attend all required department and hotel meetings.
• Assist others within and outside the department to ensure all guest needs are met.
• Complete all assigned duties within or outside the normal scope of responsibilities.

Requirements

• Demonstrated exemplary customer service and attention to detail.
• Ability to perform job duties in a repetitious and fast-paced environment.
• No mandatory educational requirements.

Physical Requirements

• Ability to lift, push, and pull up to 75 pounds consistently throughout the shift, and up to 100 pounds occasionally.
• Ability to work in a physically demanding position involving walking, standing, carrying, lifting, reaching, bending, and moving throughout the shift.

Preferred Qualifications

• High School diploma or GED.
• Ability to read and communicate in at least some English.
• One or more years of previous experience in a houseperson or banquet houseperson role.

Pay

$17.00/hour

Benefits

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and short-term disability coverage.
• Company-paid long-term disability coverage for eligible employees.
• 401(k) plan with company match.
• Tuition reimbursement.
• Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft).
• Time-off and a scholarship program.
• Generous hotel discounts.

For benefits offered to regular part-time or on-call employees, email benefits@csmcorp.net.