Banquet Houseperson

About the role

The Banquet Setup Houseperson will maintain and organize all banquet service and storage areas. As well as prepare function space for catered and convention functions. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Report to work on time and in complete uniform prepared for shift.
• Prepare function space for catered and convention functions in a timely manner.
• Maintain, clean and organize all banquet function, service and storage areas.
• Maintain proper handling of Hotel property and equipment while maintaining proper safety and security procedures.
• Setup and teardown function spaces properly and efficiently.
• Sanitize function areas and back of house areas. Remove trash to dumpster.
• Maintain organize equipment in storage areas during function setups and teardowns.
• Assist guests with all requests.
• Follow events through agenda (Banquet Event Report) to service areas and guests.
• General repair to equipment.

Requirements

Education and Experience: High School diploma is preferred. No prior experience required.

Skills Required:

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
• Most work tasks are performed indoors.

Grooming: All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

Success Criteria

• Team Player – Demonstrates co‑operation within the team and with other departments; listens carefully and works well with others; has a positive influence on others in the team and clearly enjoys working with people.
• Guest Focused – Anticipates guests’ needs and is sensitive to people from all cultures; has a natural, warm smile and a friendly and passionate approach; demonstrates confident, helpful and genuine behavior with internal and external guests.
• Delivers Their Best – Has energy and sense of urgency for his/her work; resourceful, makes things happen and looks for ways to work more efficiently; always looks their best and acts appropriately (e.g. approaching guests, body language).
• Composed – Able to stay calm under pressure; demonstrates maturity and ability to cope with the unexpected; never lets personal feelings interfere with delivering the highest standards.
• Trustworthy and Responsible – Excellent records of attendance and punctuality; reliable and demonstrates the ability to work without supervision; demonstrates a high level of personal integrity, honesty and trust.
• Time Management – Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; makes decisions in a timely manner.