Banquet Houseman

Position Purpose & Summary

Responsible for maintaining exceptional service standards, room presentation, and guest satisfaction. Handles, stores, and maintains equipment and supplies to prevent loss and damage.

About the Role

Essential Functions
- Checks with Banquet Manager/Captain for specific instructions.
- Sets up banquet rooms to Club and Resort standards.
- Pre-arranges all equipment, china, and supplies for events as needed.
- Assists with transportation of supplies, equipment, food, and beverages to various venues across the property.
- Ensures all A/V needs are met and set up has been tested prior to events.
- Assists with last-minute client requests and changes.
- Performs necessary clean-up and sanitation activities for food and beverage storage facilities.
- Keeps facilities clean and orderly.
- Thoroughly cleans event/meeting rooms before and after banquet events, including dusting all woodwork, taking out trash, and vacuuming as needed.
- Reports hazardous conditions or broken equipment to Engineering Department immediately.
- Is timely with refreshing rooms during banquet event breaks.
- Completes any other duties as assigned.

Additional Duties & Responsibilities
- Deliver "I Am Proud" service standards and department-specific signature touch points.
- Establish cross-departmental channels of communication among teammates that are consistent and complete.

Delivering Exceptional Service

Delivers "I Am Proud" service standards and department-specific signature touch points. Establishes cross-departmental channels of communication among teammates that are consistent and complete.

Additional Responsibilities

Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
- Provide extraordinary service that is "Enriching by Nature."
- Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
- Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
- Be empowered to make things go right if they go wrong.
- Give the guest/member a fond farewell.
- Address feedback by utilizing the LEARN Model.
- Demonstrate a professional appearance and be attentive to what matters most.

Company Expectations

Comply with company policies and procedures.
- Observe and adhere to safety guidelines.

Minimum Knowledge & Skills

• Requires ability to interpret/extrapolate information and/or perform arithmetic functions.
• May require typing, CRT, record keeping, or word processing.
• May have need for good communication skills.
• Formal Education and Job-Related Experience: Minimum formal education of a high school diploma and minimum of three (3) months job-related experience required.
• Licenses, Registrations, and/or Certifications Required: State of Colorado (or equivalent) Safe-Serve Certification/TIPS Bar Certificate.

Miscellaneous

• External and Internal Personal Contact Communications: Daily – Verbal/Written
• Teamwork and Collaboration: Continuous teamwork as well as internal and cross-departmental communication required.