Banquet Captain

About the role

The primary purpose of the Banquet Captain is help execute successful catering events to achieve assigned catering and associated room revenue goals.

Responsibilities

• Ability to understand a Banquet Event Order (BEO) and execute as outlined.
• Helps oversee all the logistics of events
• Leads a team to carry out guest and client requests
• Prepares a banquet room layout; moving tables and chairs as requested.
• Ensures food service runs smoothly, food is of quality and as requested.
• If buffet, ensures buffet setup is carried out in a timely manner, and buffet is monitored for deficiencies throughout service.
• If plated, ensures food is kept at proper temperature for appropriate time and orders are accurate.
• Food needs will vary per event.
• Perform billing duties upon completion of event.
• Ensure that public space needed is properly maintained and in good condition
• Performs other related duties as assigned.
• Assist team with training, supplies and support in order to consistently provide quality service.
• Practice safety standards at all times.
• Know all property specific hotel emergency plans.
• Comply with Record Retention, Standard Operating Procedures and daily responsibilities.
• Adhere to all work rules, procedures and policies established by the company, including but not limited to those contained in the employee handbook.
• Assist in other departments (front desk, Bistro and housekeeping) as needed in order to consistently provide quality service.

Requirements

• No set hours, as schedule will be based on the needs and timing of the group.
• Must have open availability (days, nights, weekdays, weekends, holidays, etc.)
• Associates are required to comply with department uniform and appearance standards.
• Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate is capable of performing.
• Travel: none
• Lifting: Yes. Up to 50 pounds.
• Other special physical or mental requirements: Person is walking throughout the building to provide service and ensure tasks are completed appropriately and timely. Person will at times have to move conference facility tables, chairs, equipment, push carts, set up breaks.

Qualifications

• Is punctual, accountable, reliable, personable, clean, respectful, and adaptable
• Demonstrates problem solving, decision-making and conflict resolution skills.
• Ability to adapt with changing needs, making appropriate adjustments when needed.

Benefits

• 401(k)
• Employee discounts
• Flexible schedule
• Paid time off