Banquet Captain

About the Role

The Banquet Captain leads banquet events from setup through breakdown, ensuring exceptional guest service and seamless event execution. This role supervises banquet staff, coordinates with culinary and catering teams, and serves as the primary on-site leader during assigned functions. The Banquet Captain ensures all events are executed according to Banquet Event Orders (BEOs), hotel standards, and guest expectations.

Responsibilities

• Oversee banquet events, ensuring successful setup, service, and breakdown.
• Review BEOs and communicate event details and expectations to banquet staff.
• Supervise banquet servers, bartenders, and housepersons during assigned events.
• Conduct preshift meetings and assign staff responsibilities.
• Ensure banquet rooms and event spaces are set according to client specifications and hotel standards.
• Coordinate with Culinary, Catering, and Operations teams to ensure smooth event execution.
• Serve as the primary contact for event hosts and promptly address guest requests or concerns.
• Monitor service quality and maintain Sheraton brand standards.
• Ensure compliance with all safety, sanitation, and alcohol service policies.
• Assist with training and mentoring banquet team members.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years of banquet, restaurant, or hospitality experience; hotel banquet experience preferred.
• Previous leadership or supervisory experience preferred.
• Strong guest service, communication, and organizational skills.
• Ability to read and interpret Banquet Event Orders (BEOs).
• Ability to work flexible hours, including evenings, weekends, holidays, and special events.
• Ability to stand for extended periods and lift up to 50 pounds.

About WHG

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended-stay, and focus-service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner, maximizing returns on investment and fostering long-term relationships with guests. WHG has earned its competitive advantage by cultivating talent within the organization who embody the same entrepreneurial spirit as its leadership team, focusing on innovation, operational excellence, and uncompromised guest satisfaction. With a proven track record spanning over 30 years, WHG continues to be recognized as one of the region’s top hospitality companies.