Banquet Captain

Main Duties

• Deliver exceptional guest service, ensuring a warm, welcoming, and efficient dining experience.
• Oversee event space, managing banquet server assignments, seating arrangements, and guest satisfaction.
• Maintain a deep knowledge of our extensive menu and beverage list, confidently answering guest inquiries and offering recommendations.
• Ensure all food and beverage services meet the highest quality standards and adhere to safety protocols.
• Motivate and mentor banquet staff, providing ongoing coaching and support to optimize their performance.
• Address guest concerns promptly and professionally, resolving issues to maintain guest satisfaction.
• Collaborate seamlessly with kitchen staff to ensure timely and accurate order fulfillment.
• Maintain a clean and organized event space, upholding the high standards of The Ned.
• Aid in opening and closing duties, including restocking supplies and equipment.
• Contribute to a positive and cohesive work environment, fostering teamwork and collaboration.

Qualifications

• Minimum 2-3 years of experience as a server in a high-volume, fast-paced event environment.
• Proven leadership skills with the ability to motivate, coach, and delegate tasks effectively.
• In-depth knowledge of fine dining service etiquette and protocols.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests of diverse backgrounds.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple demands.
• Ability to work effectively under pressure and maintain composure in a fast-paced environment.
• A passion for the hospitality industry and a commitment to providing exceptional guest service.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 20 to 60 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to use step ladder.