Banquet Captain

Stanly Ranch, part of the Auberge Collection, is a dynamic luxury resort set on over 700 acres of vineyards and farmland in Napa Valley. The property features 135 cottage-style guestrooms and suites, exclusive ownership opportunities, a spa, three dining venues, and immersive wine-country experiences.

About the role

Join our team as a Banquet Captain and become part of the Auberge family. We are looking for a service-driven leader with a passion for hospitality and event execution. In this role, you will supervise and coordinate banquet functions, ensuring exceptional service and seamless event experiences while acting as the key liaison between clients, banquet staff, culinary, bar, and management.

Responsibilities

• Supervise banquet staff during events, assigning duties and ensuring proper setup, service, and breakdown of function rooms.
• Ensure events are executed according to Banquet Event Orders (BEOs), including room setup, timelines, and guest service standards.
• Communicate directly with clients during events, attend to special requests, and ensure overall guest satisfaction.
• Communicate effectively with the kitchen, bar, and event management teams to ensure smooth operations.
• Monitor service quality and guest satisfaction throughout the event, addressing issues promptly and professionally.
• Oversee beverage consumption, ensuring accurate tracking, proper service, and adherence to alcohol service policies.
• Finalize banquet checks at the end of the night and post charges to master accounts accurately.
• Complete event reports after each function and distribute them to the appropriate department heads.
• Train, motivate, and support banquet staff, promoting teamwork and high service standards.
• Ensure compliance with health, safety, and sanitation regulations.
• Assist with inventory control, equipment handling, and proper storage.

Schedule

• Must be flexible with scheduling.
• Availability for both AM and PM shifts.
• Weekend availability is required.

Pay

The starting pay range for this position is $35.00 per hour. Individual salaries will be based on factors such as experience and education.

Requirements

• Current Food Handler’s Card.
• RBS Training required.
• Must be of minimum age to serve alcohol.

Qualifications

• Minimum of 2 years of previous Banquet Captain experience.
• Strong leadership, organizational, and communication skills.
• Bilingual (English/Spanish) preferred.
• Knowledge of food and beverage service standards and alcohol regulations.
• Ability to multitask and perform well in a fast-paced environment.