Banquet Captain

About the role

The Banquet Captain ensures the quality presentation of food and beverages to guests; ensures all guests’ needs are met, including proper service; and is responsible for the setup and teardown of equipment for meetings and/or food and beverage functions in the Banquet and training rooms.

Responsibilities

• Practice, support, and promote the Mission, Vision, and Values of Spokane Tribe Resort & Casino.
• Meet with all conveners at the beginning of all functions.
• Ensure the smooth, professional operation of the banquet functions.
• Promote positive guest relations and handle complaints and suggestions.
• Work closely with the kitchen to ensure food quality and presentation standards.
• Responsible for the organization of the staff and the timelines of food and beverage service.
• Perform administrative tasks; receipts, special events planning, and rental equipment ordering.
• Communicate with clients and staff in a professional manner.
• Collect payment for banquet room functions.
• Ensure proper and timely set-up and teardown, and perform final walk-through of the rooms.
• Create, maintain, and facilitate a positive work environment.
• Smile and engage Guests and Team Members with a positive professional demeanor.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED equivalent preferred.
• Must be 21 years of age or older.
• Minimum of one (1) year experience in a supervisory or managerial position within a large multi-faceted food and beverage department.
• Supervisory experience must include maintaining a staff of up to 10, running multiple functions simultaneously, and overseeing functions of up to 250+ guests.
• At least two (2) years experience working in a variety of capacities within a high-volume Banquet/Catering operation with one (1) year of fine dining service required.
• Obtain and maintain a valid WA State Health Card/Food Handlers Permit.
• Obtain and maintain a valid MAST certification.

Skills

• Demonstrate ability to produce successful results with minimal supervisor.
• Demonstrate excellent communication skills; both oral and written.
• Read, write and speak English fluently.
• Demonstrate advanced knowledge of special menu items, food preparation and presentation, presentation of wines and liquor, complete knowledge of all room set-ups, table set-ups, and catering procedures.
• Exhibit advanced knowledge and skills using computer software, MS Office Suite and P.O.S. or register systems.
• Demonstrate ability to present etiquette in table setting and service.
• Demonstrate ability to train and mentor diverse staff.
• Demonstrate ability to work well with subordinates and management.
• Demonstrate ability to work with and maintain confidential materials and information.
• Exhibit working knowledge of health & safety standards, and safety regulations as required.
• Obtain and maintain a valid gaming license, Food Handlers, and MAST certification.