Banquet Captain

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the resort features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 25 years of experience in the hospitality field.

About the role

Responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department. Oversees Banquet Event Orders, charging customers, and event communication with clients. Trains the banquet team and enforces hotel standards for setting up the banquet hall, service, break down, event courses, cleaning, staff grooming, and hygiene. Works in the Restaurant during banquet off times.

Responsibilities

• Coordinates with the event host on all aspects of the banquet function.
• Performs planning and organization functions for the banquet department, including maintaining the banquet logbook, function sheets, and BEOs.
• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set-up, and ensures sufficient supplies and equipment are available.
• Oversees all aspects of assigned banquet function activities, ensuring food counters are properly set and ready at the appointed time.
• Adheres to all banquet standard processes and hotel policies and procedures.
• Supervises and trains staff in the set-up and break-down of assigned banquet rooms according to contract and management instructions.
• Supervises and trains staff in the service of food and beverages according to standards.
• Ensures all guest requirements are set and ready 30 minutes before event start time.
• Coordinates function details with banquets, conference planning, and kitchen staff.
• Maintains constant contact with the banquet chef to ensure coordination between food production and service.
• Monitors banquet personnel in the performance of their duties.
• Assists in conducting pre-shift and pre-function meetings.
• Actively participates in the set-up of banquet rooms and serving of food and beverage to guests.
• Communicates frequently with function hosts to ensure their needs are met.
• Ensures all guest checks are billed and signed by the host according to planned arrangements.
• Ensures accurate daily sales reconciliation and postings are completed and provided to the front office.
• Displays awareness and compliance with hotel security, safety, emergency, and energy procedures.
• Ensures high grooming and hygiene standards are met by all banquet staff.
• Monitors the profitability of functions to ensure quality portion control while minimizing waste and lost supplies.
• Ability to take and pass training provided and required by the banquet department to complete daily operational duties.

Requirements

• Two years of previous Banquet Captain experience preferred.
• Previous hospitality experience required.
• Thorough knowledge of state liquor regulations; ability to identify when a patron has reached their alcohol limit.

Qualifications

Must obtain and maintain the following certifications for the duration of employment:

• Food Handler’s Certification
• TABC Certification

Working Conditions

• Splits time between indoor and outdoor events.
• Bi-level structures and extensive facility.
• Indoor: temperature-controlled, clean, and well-lighted offices, guest rooms, and public areas.
• May work on wet concrete and uneven tile.
• Moderate exposure to hazardous substances and fumes.
• Possible exposure to blood-borne pathogens.

Physical Demands

• Stands and walks short to moderate distances throughout the shift.
• Bends, stoops, and reaches to perform routine job tasks.
• Routinely required to handle and move objects weighing up to 30 lbs. over moderate distances.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule

Must be available to work all shifts including weekends and holidays.