Banquet Captain

About the role

The Banquet Captain is responsible for overseeing and coordinating banquet events across multiple venues throughout the resort. This role ensures the seamless execution of events by coordinating banquet staff, maintaining high service standards, and ensuring guest satisfaction. The ideal candidate is organized, adaptable, and thrives in a dynamic, multi-location environment.

Applications accepted until 2:00PM on Monday, October 26, 2026. For more information, contact us at 540-437-3372 or shenandoahprovisions@massresort.com.

Responsibilities

• Lead the setup, execution, and breakdown of banquet events across various resort locations
• Properly put away all decorations, maintaining a clean and tidy storage area
• Ensure the server station for all event locations are kept clean and tidy
• Ensure all banquet rooms are properly staged according to event specifications and resort standards
• Coordinate with kitchen staff, event planners, and other departments to ensure timely service and smooth operations
• Direct and support banquet servers, bartenders, and setup crews
• Conduct pre-event briefings to communicate event details and service expectations
• Monitor staff performance and provide on-the-spot coaching and support
• Serve as the primary point of contact for guests during events, ensuring a high level of customer satisfaction through attentive and personalized service and resolving guest concerns promptly and professionally
• Coordinate transportation of equipment, supplies, and staff between multiple banquet venues across the resort efficiently
• Maintain communication with the Banquet Coordinators regarding event progress and needs
• Maintain staff timekeeping records and assist in training new banquet staff regarding service standards and compliance with health, safety, and sanitation regulations
• Ensure accurate cash handling procedures are followed
• Other duties as assigned by management

Requirements

• High school diploma or equivalent
• Prior banquet or hospitality experience
• Strong leadership, communication, and organizational skills
• Valid driver’s license and approved DMV record

Qualifications

• Familiar with Microsoft Office software including Word and Excel
• Must be at least 21 or older

Pay

$17.00/Hour

Schedule

Days vary, including weekends and holidays as needed. Hours vary, including early mornings and late evenings; 30 to 50 hours a week, dependent on event load.