Banquet Captain

About the Role

The Banquet Captain oversees banquet functions by leading staff, ensuring smooth event execution, managing client needs, and supervising food and beverage service and setup/breakdown.

Responsibilities

• Supervise banquet staff during events, ensuring efficient and high-quality food and beverage service.
• Lead the planning, organization, and execution of various events like receptions, luncheons, and galas.
• Ensure table settings, room setups, and service stations meet BEO and company standards.
• Act as a liaison, greeting clients and guests and promptly responding to their requests.
• Communicate BEO changes to the catering office and other affected departments.
• Ensure guest satisfaction by monitoring meal service and addressing any concerns.
• Review and interpret Banquet Event Orders (BEOs) to ensure accuracy and proper event flow.
• Coordinate with banquet staff on set-ups, service, and break-down schedules.
• Verify and adjust staffing levels for upcoming functions.
• Provide coaching and counseling to staff and administer disciplinary action when necessary.
• Process banquet checks accurately for client payments.
• Recap daily banquet checks and submit them to Night Audit.
• Maintain cleanliness and organization in all banquet areas and public spaces.
• Oversee the safe set-up and break-down of functions to prevent accidents.
• Report any unsafe conditions and adhere to all safety procedures.

Required Skills & Experience

• Experience in hotel banquet food and beverage service.
• Strong leadership and coaching skills.
• Excellent customer service and communication abilities.
• Ability to read and understand Banquet Event Orders.
• Knowledge of food and beverage service standards, etiquette, and basic preparations.
• Ability to stand and walk for extended periods in a fast-paced environment.
• Relevant certifications, such as Food Handler and Alcohol Service, are often required.

Behaviors Preferred

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations Preferred

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization