Banquet Captain

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. The platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, a European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. Corporate offices are located in Boston, The Woodlands (Texas), and London. The property for this role is Chaminade Resort & Spa in Santa Cruz, CA, a 156-room resort with 12,000 sq ft of meeting space across 12 venues. Job ID: #PGH-CHA.

About the Role

We are looking for a highly motivated Banquet Captain to join our team. This individual will help direct the set up and preparation of banquet rooms for functions, serve and bus tables, and clear and tear down banquet rooms at the end of functions. Assisting the Banquet Manager, the Captain leads the performance of all hourly banquet food and beverage servers and housemen and serves as the personal representative of the property to banquet guests. The role coordinates all aspects of room set-up and food and beverage service to enhance guest satisfaction and maximize revenues. This is a tremendous opportunity for a driven person to grow and learn at a world-class property.

Responsibilities

• Set up for functions: draping tables, setting silverware, folding napkins, preparing drinks, and placing table centerpieces
• Service: picking up food from back hall, carrying trays to function location, serving food, and clearing tables
• Break down: bussing tables, putting away dirty linen and centerpieces, vacuuming
• Clean back hall and organize storerooms
• Set up AM or PM break stations (coffee, tea, snacks, beverages, etc.)
• Assist with event room setup according to meal period and table needs
• Perform food & beverage preparation duties: preparing condiments, brewing coffee, ensuring workstations are stocked
• Serve food and beverages to guests
• Remove dishes, glasses, silverware, and other items from tables/counter tops and take them to the kitchen
• Clean and sanitize tables, counters, and seats after guests are finished
• Explain how menu items are prepared, including cooking methods and ingredients
• Accommodate special requests and dietary issues
• Provide general property information
• Offer warm and sincere welcome/farewell for all guests
• Interact with staff professionally and assist other departments with necessary information
• Ensure final quality check on food and beverage items prior to serving
• Monitor assigned tables for customer satisfaction, quality, and additional service needs
• Address guest issues promptly and with high concern
• Aid other events and restaurant staff as needed
• Maintain constant awareness of safety issues (broken glass, frayed electrical cords, leaks, broken locks, suspicious persons)

Requirements

• 2–4 years of food service experience, preferably banquet service
• Experience in a 4-star or 5-star venue with synchronized service
• Knowledge of wine, beer, cocktails, and spirits
• Ability to work under pressure in a fast-paced environment
• Passion for creating an exceptional experience for all guests
• Excellent communication skills

Pay

Hourly rate: $18.00. Actual compensation packages are based on factors including skill set, years and depth of experience, certifications, and specific office location.

Benefits

• 401(k) with company match
• Recognition programs