Banquet Captain

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes Position Summary (we can treat as About the role). Responsibilities present. Requirements includes Experience and Education Required, Skills Required, Physical Demands, Success Criteria, Licenses or Certifications, etc. We need to map to sections: About the role (position summary), Responsibilities, Requirements (maybe combine experience/education), Qualifications (maybe not separate), Skills (maybe separate), Benefits (none), Pay (none), Schedule (none). Since no explicit Benefits, Pay, Schedule content, we should not include those sections. We must not repeat job title as heading. No Job ID etc. We need to preserve all substantive information, not invent or summarize away detail. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to decide how to structure: For each section, we can have

  About the role

  then

  with the position summary text. Then

  Responsibilities

  then
  • each responsibility line. Then

    Requirements

    maybe combine Experience and Education Required, Skills Required, Physical Demands, Success Criteria, Licenses or Certifications. But we need to avoid thin sections; maybe we can have sub-sections? But only allowed headings are those listed; we cannot create custom headings like "Experience". So we need to fit content under the allowed headings. Could put all under Requirements (including experience, education, skills, physical demands, success criteria, licenses). Or we could split into Requirements and Skills if we have distinct content. The posting has "Skills Required" separate list. So we could have Requirements for experience/education, and Skills for skills list. Also maybe Qualifications for licenses/certifications? But Qualifications heading is allowed; we could put licenses/certifications there. However we must not create sections with filler. We have content for each. Thus: - About the role: position summary paragraph. - Responsibilities: list of responsibilities. - Requirements: experience and education required (maybe also physical demands? but physical demands could be part of Requirements). We'll include experience, education, physical demands, success criteria? Might be too much but okay. - Skills: list of skills required. - Qualifications: licenses or certifications (Food safety certification, Alcohol Awareness certification). Also maybe "Standard Specifications" but that's boilerplate; we can ignore. We must not include boilerplate like "Standard Specifications Requirements are representative..." etc. That's likely boilerplate; we should remove. Also remove EEO etc. Already not present. We must preserve all substantive information; we need to ensure we don't lose any detail from the posting that is not boilerplate. Let's extract substantive content: Position Summary: "To provide supervision of all banquet service staff before, during, and at the closing of an event. The Captain is responsible of ensuring the implementation of all items contracted on the banquet event order. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S)." Responsibilities list (each line): - Report to work on time in proper uniform. - Prepare, organize and supervise all planned banquet functions in a timely manner. - Ensure service staff is in proper uniform in compliance with The Biltmore Employee Hand Book. - Monitor efficiency, cleanliness and follow up with service standards. - Ensure all ballrooms and meeting rooms are set up according to BEO and Biltmore Standards. - Coordinate timing of the meal service with Stewarding and Kitchen staff. - Communicate with Catering Manager to finalize all details with the event. - Review the BEO with the service staff prior to the start of the event. - Review times with the client prior to the start of the event. - Ensure proper set-up, teardown and handling of all hotel equipment. - Assign side work duties sheet to the service staff after each event. - Generate a banquet check for each event and properly fill out a daily revenue recap at the conclusion of the day. - Ensure proper distribution of daily paperwork. - Other duties as assigned. Requirements: Experience and Education Required: - Education: High School diploma is preferred - Experience: Minimum two years administration experience in an upscale service operation required Skills Required list (many): - Speak, read, write and understand the English language. - Spanish fluency is desired. - Compute accurate mathematical calculations. - Provide legible communication and directions. - Perform job functions with attention to detail, speed and accuracy. - Prioritize and organize. - Think clearly, remaining calm and resolving problems using good judgment. - Follow directions thoroughly. - Understand guest’s service needs. - Work cohesively with co-workers as part of a team. - Work with minimal supervision. - Maintain confidentiality of guest information and pertinent resort data. - Use a computer keyboard and possess basic typing skills. - Possess moderate to advanced computer skills. - Work in a dynamic and constantly changing environment. - Adept to multitasking. - Work long hours to include day and night shifts. - Work indoors and outdoors. - Work in a fast paced environment that requires lots of walking on multiple surfaces. - Flexible to work weekends and Holidays as required. Physical Demands list: - Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance - Stand, sit, or walk for an extended period of time or for an entire work shift - Reach overhead and below the knees, including bending, twisting, pulling, and stooping - Use, carry, and operate all necessary office equipment using finger dexterity. - Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. - Visually look at a computer for extended periods of time. - Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. - Most work tasks are performed indoors. Success Criteria list (many bullet-like sentences): - Team Player: Demonstrates co-operation within the team and with other departments; Listens carefully and works well with others; Has a positive influence on others in the team and clearly enjoys working with people - Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures; Has a natural, warm smile and a friendly and passionate approach; Demonstrates confident, helpful and genuine behavior with internal and external guests - Delivers their Best: Has energy and sense of urgency for his/her work; Resourceful, makes things happen and looks for ways to work more efficiently; Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) - Composed: Able to stay calm under pressure; Demonstrates maturity and ability to cope with the unexpected; Never lets personal feelings interfere with delivering the highest standards - Trustworthy and responsible: Excellent records of attendance and punctuality; Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Is reliable and demonstrates the ability to work without supervision; Demonstrates a high level of personal integrity, honesty and trust - Time Management: Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner. - Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Licenses or Certifications: - Food safety certification. - Alcohol Awareness certification. We also have "Standard Specifications Requirements are representative..." which is boilerplate; we should drop. Also there is a lot of legal boilerplate at end: "This job description is not an exclusive..." etc. That's boilerplate; we should drop. Also "Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards." That's substantive? It's a requirement about appearance. Could be included under Requirements or maybe as its own bullet. We'll include it under Requirements maybe as a bullet. We need to avoid creating sections with filler. We have content for About the role, Responsibilities, Requirements, Skills, Qualifications (licenses/certs). We'll not include Benefits, Pay, Schedule. Now format:

    About the role

    To provide supervision of all banquet service staff before, during, and at the closing of an event. The Captain is responsible of ensuring the implementation of all items contracted on the banquet event order. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

    Responsibilities

    • Report to work on time in proper uniform.
    • Prepare, organize and supervise all planned banquet functions in a timely manner.
    • Ensure service staff is in proper uniform in compliance with The Biltmore Employee Hand Book.
    • Monitor efficiency, cleanliness and follow up with service standards.
    • Ensure all ballrooms and meeting rooms are set up according to BEO and Biltmore Standards.
    • Coordinate timing of the meal service with Stewarding and Kitchen staff.
    • Communicate with Catering Manager to finalize all details with the event.
    • Review the BEO with the service staff prior to the start of the event.
    • Review times with the client prior to the start of the event.
    • Ensure proper set-up, teardown and handling of all hotel equipment.
    • Assign side work duties sheet to the service staff after each event.
    • Generate a banquet check for each event and properly fill out a daily revenue recap at the conclusion of the day.
    • Ensure proper distribution of daily paperwork.
    • Other duties as assigned.

    Requirements

    • Education: High School diploma is preferred
    • Experience: Minimum two years administration experience in an upscale service operation required
    • Physical Demands:
      • Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
      • Stand, sit, or walk for an extended period of time or for an entire work shift
      • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
      • Use, carry, and operate all necessary office equipment using finger dexterity.
      • Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
      • Visually look at a computer for extended periods of time.
      • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
      • Most work tasks are performed indoors.
    • Success Criteria:
      • Team Player: Demonstrates co-operation within the team and with other departments; Listens carefully and works well with others; Has a positive influence on others in the team and clearly enjoys working with people
      • Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures; Has a natural, warm smile and a friendly and passionate approach; Demonstrates confident, helpful and genuine behavior with internal and external guests
      • Delivers their Best: Has energy and sense of urgency for his/her work; Resourceful, makes things happen and looks for ways to work more efficiently; Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
      • Composed: Able to stay calm under pressure; Demonstrates maturity and ability to cope with the unexpected; Never lets personal feelings interfere with delivering the highest standards