Banquet Captain

Responsibilities

• Run events independently as needed
• Liaise and engage with Arlo Williamsburg clients throughout their event to ensure all points of service are correct and executed to Arlo Williamsburg's standards
• Troubleshoot any issues that arise and possess problem-solving skills
• Review BEO for the event; assign positions (i.e. Bartender, server, busser, etc.) and delegate tasks to fellow team members
• Ensure checks in Micros are rung in accurately
• Set up, arrange, and break-down tables & decorations in the event space to desired specifications
• Pull China, glassware, and silverware for events
• Steam and box linen
• Lead pre-shift prior to the event
• Train team members on service standards
• Assemble and deliver food and supplies to scheduled locations
• Deliver food and beverages to guests in a timely manner; ensure that all dishes are presented and delivered correctly
• Ensure guests receive friendly, professional service at all times
• Execute all events flawlessly
• Maintain in-depth knowledge of the menu and products on hand
• Assist colleagues to maintain smooth operations of all events
• Maintain sanitation and orderliness of all equipment, supplies and utensils
• Actively organize and maintain storage of all catering & event items
• Perform other job-related activities as required or assigned by a supervisor/manager
• Maintain a professional, calm and friendly demeanor at all times
• Practice and promote teamwork by assisting your fellow servers, bartenders and all colleagues whenever necessary
• Follow event S.O.P.s (Standard Operating Procedures) at all times
• Report any guest complaints immediately to the Event Manager
• Maintain high standard of personal hygiene and appearance at all times
• Effectively supervise all event servers to carry out standards as set forth by Event Manager(s)
• Comply with all company procedures as issued by management and/or as laid down in your terms and conditions of employment
• Displays leadership at all times

Requirements

• Minimum 2-3 years' experience as a Captain or Lead Server in an banquets/events setting
• Ability to learn and quickly present menu items
• Ability to carry drinks and glassware on a serving tray
• Ability to partner with a variety of individuals including guests, clients, colleagues and managers
• Demonstrate clear written and verbal communication skills
• Able to work in a team environment and welcome feedback and direction
• Capable of standing for prolonged periods of time, 8/10 hours
• Ability to lift up to 50 pounds
• Ability to reach, bend, stoop, climb up and down stairs, walk, carry multiple objects
• Certifications: TIPS