Banquet Captain

About the role

The Banquet Captain at Ocotillo Golf Club oversees and coordinates all aspects of banquet and event operations. This role requires a detail-oriented, customer-focused professional with strong leadership skills and the ability to ensure seamless execution of events, from setup to breakdown.

Responsibilities

• Plan and coordinate all aspects of banquet and event operations, ensuring the successful execution of each event.
• Collaborate with event planners, clients, and internal teams to understand event requirements and expectations.
• Supervise banquet staff, including servers, bartenders, and support staff.
• Provide clear instructions and guidance to ensure the team delivers exceptional service.
• Oversee the setup and breakdown of banquet spaces, ensuring proper placement of tables, chairs, linens, and decorations.
• Conduct pre-event inspections to ensure all details are in place.
• Interact with clients and guests to ensure their needs are met and expectations exceeded.
• Address any issues or concerns promptly and professionally.
• Train and mentor banquet staff on service standards, procedures, and customer interaction.
• Conduct pre-event briefings to communicate event details and expectations.
• Monitor the quality of food and beverage service to ensure it meets or exceeds standards.
• Address any service-related issues and implement improvements as needed.

Qualifications

• Previous experience as a Banquet Captain or in a similar supervisory role in the hospitality industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Knowledge of food and beverage service and event planning.

Benefits

• Medical, mental health, dental, and vision insurance
• Life Insurance
• Accident & Critical Illness Insurance
• Pet Insurance
• Paid time off
• 401(k) plan and match
• Holiday pay
• Food & Beverage discounts throughout the portfolio
• Golf & Tennis benefits
• Employee assistance program
• Career Growth
• Flexible Schedules
• Development Opportunities