Banquet - Bartender

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About Our Property

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres.

About the Role

We are looking for a highly motivated Banquet Bartender to join our team! This individual will direct the set up and preparation of banquet rooms for functions, serve as the bartender, and clear and tear down banquet rooms at the end of the function. You will serve beverages and/or food to guests in a friendly, courteous, and timely manner, prepare beverages for other servers, and act as cashier for the banquet beverage bar.

This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Responsibilities

• Ensure total guest satisfaction in banquet functions through effective communication skills and efficient anticipation of guest requirements.
• Carry out policies and procedures of Stonewall Resort and Benchmark Management Company.
• Ensure that liquor laws and liquor rules of the State of West Virginia are strictly adhered to.
• Ensure the beverage service policies of Stonewall Resort are strictly adhered to.
• Maintain the highest degree of professionalism.
• Maintain effective solution-oriented communications within the department and with other departments.
• Ensure that set-up, service, and breakdown of functions is completed according to the details of the function sheet.
• Know how to set a function room and reception area properly per Stonewall Resort standards.
• Comply with all sanitation standards and health department regulations as outlined in the training manual.
• Take meal counts on a function, accurately record and update them, and serve meals to guests in the proper order.
• Demonstrate proper wine service.
• Properly remove trays from a function and follow disposal procedures.
• Participate in ongoing training for the position.
• Maintain proper service standards throughout the function period.
• Maintain lines of communication with supervisors and guests to ensure all needs are fulfilled.
• Attend all required meetings.
• Work a varied schedule due to business levels and industry demand (24 hours/7 days a week), including weekends and extended eight-hour days.
• Know the property layout and direct guests using daily event sheets, function sheets, or other reference materials.
• Review and understand daily event sheets and function sheets to respond to guest or coworker requests, questions, or concerns.
• Maintain uniform and grooming standards as outlined in the employee handbook.
• Assist in the initial and ongoing training of on-call service staff.
• Assist Banquet supervisors in directing banquet on-call servers in opening duties, execution of functions, and closing duties.
• Demonstrate knowledge of tray lifting and carrying (10-20 minutes).
• Provide assistance in other job classifications as determined necessary by your immediate superior.

Requirements

• Minimum one year in a service position within the food service industry.
• Liquor experience preferred.
• Banquet experience helpful.
• Customer service experience necessary.
• Excellent organizational, administrative, communication, and leadership skills.

Tools and Equipment Used

• Glassware
• Oval trays
• Tray jacks
• China, glass, and silver

Schedule

Flexible hours, including weekends and extended eight-hour days, due to business levels and industry demand (24 hours/7 days a week).