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Jobs · Healthcare · Colorado

Banner Staffing Services Patient Financial Services Representative

Banner Health · Greeley, CO · 2 mo ago
On-siteHealthcare$18.02–$27.03/hrPart-time

About the role

This position conducts registration, point of service collections, and obtains authorizations and forms needed to maximize reimbursement. The role involves documenting all facets of the registration process to meet accuracy goals, collecting payments to meet collection targets, and providing excellent customer service. Financial counseling may be provided when appropriate.

Responsibilities

  • Performs pre-registration/registration processes, verifies eligibility, and obtains authorizations.
  • Verifies patient demographics and accurately inputs information into the A/D/T system to maximize reimbursement and minimize denials.
  • Obtains federally/state-required information, consents, and documentation required by insurance plans.
  • Consistently meets monthly individual accuracy and collection goals as determined by management.
  • Verifies insurance benefits and collects patient responsibility based on estimates at the time of service or during pre-registration.
  • Provides financial counseling to patients and assists with applying for Medicaid or financial assistance programs.
  • Acts as a liaison between patients, billing departments, vendors, physician offices, and payors to resolve issues and enhance account receivables performance.
  • Communicates with physicians, clinical staff, nursing, and Health Information Management Services to resolve patient concerns.
  • Meets monthly individual productivity goals and completes daily assignments accurately.
  • Identifies opportunities to improve processes and practices teamwork.
  • Performs additional tasks such as transporting patients, precepting new hires, recapping daily deposits, or other Patient Financial Services assignments.
  • Works independently in a fast-paced, multi-task environment with high volume and immediacy needs, requiring sound judgment to prioritize work.

Requirements

  • High school diploma/GED or equivalent working knowledge.
  • Knowledge of patient financial services, financial, collecting services, or insurance industry processes, typically acquired over one or more years of work experience.
  • Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
  • Strong interpersonal, oral, and written communication skills to interact with a wide range of audiences.
  • Proficiency in common office software, including word processing, spreadsheet, and database applications.

Employees working in a Behavioral Health clinical setting serving children at Banner Behavioral Health Hospital, BTMC Behavioral, BUMG, BUMCT, or BUMCS must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

  • Work experience with Banner Health’s systems and processes.
  • Previous cash collections experience.

Schedule

  • Hours and days may vary depending on clinic needs, Monday through Friday, 7:30 AM – 5:30 PM.
  • Assists with PTO and call-out coverage, so the schedule may vary day-of.
  • Ideal schedule includes Mondays, Wednesdays, and Fridays.
  • No weekends or holidays.
  • Registry/Per Diem positions require a minimum commitment of 2 shifts per month and do not have guaranteed hours.

Benefits

  • Competitive wages.
  • Paid orientation.
  • Flexible schedules (select positions).
  • Fewer shifts cancelled.
  • Weekly pay.
  • 403(b) Pre-tax retirement plan.
  • Employee Assistance Program.
  • Employee wellness program.
  • Discount entertainment tickets.
  • Restaurant and shopping discounts.
  • Auto Purchase Plan.

Registry/Per Diem positions do not include a medical benefits package.

Pay

Estimated pay range: $18.02 - $27.03 per hour. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity.

Completion of post-offer Occupational Health physical assessment, drug screen, and background check (includes employment, criminal, and education) is required.

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