Bankruptcy Supervisor

Specific Duties and Responsibilities

• Supervise the daily operations and workflow of the team to ensure referrals are processed accurately and within court deadlines and client service level agreements (SLAs).
• Maintain leadership, guidance, and hands-on support during periods of high volume, staffing shortages, or other operational demands.
• Ensure team members are informed of process changes, client directives, and procedural updates; provide coaching and verify consistent implementation.
• Manage escalated and time-sensitive issues, ensuring prompt resolution and effective communication with internal and external stakeholders.
• Review, prepare, and respond to client scorecards, audits, and key performance indicators (KPIs), leveraging comprehensive knowledge of bankruptcy (BK) processes and client requirements.
• Establish and maintain collaborative relationships with attorneys, clients, and internal departments to promote efficient workflows, resolve issues, and maintain high service standards.
• Maintain work quality and compliance, providing ongoing coaching, feedback, and performance support to ensure accuracy and adherence to established procedures.
• Review and approve employee timecards, attendance records, and paid time off (PTO) requests in accordance with company policies.
• Aid in employee training, onboarding, and professional development to support team performance and continuous improvement.
• Identify process improvement opportunities and recommend solutions to enhance efficiency, quality, and client satisfaction.
• Support departmental objectives by participating in special projects and performing additional duties as assigned.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• One year of supervisory or team lead experience preferred.
• Working knowledge of Chapter 7, Chapter 11, and Chapter 13 bankruptcy processes.
• Basic accounting and strong mathematical skills.
• Ability to train, coach, and support team members.
• Demonstrated leadership, professionalism, and strong work ethic.
• Proven reliability, dependability, and consistent attendance.
• Experience improving processes and driving operational efficiency.
• Strong organizational, problem-solving, and time management skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office and the ability to learn new systems.

Benefits

Company Paid Life and Disability Insurance plans
Medical, Dental and Vision Plans with Prescription coverage
401K Retirement Savings Plan
Flexible scheduling (within reason, depending on position)
Generous PTO plan for all full-time employees
Full equipment station at no cost for remote employees, including dual monitors
Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
Wellness programs and employee discounts
Learning and development training opportunities for both personal and professional growth