Bankruptcy Supervisor

Specific Duties and Responsibilities

• Supervise the daily operations and workflow of the team to ensure referrals are processed accurately and within court deadlines and client service level agreements (SLAs).
• Monitor team productivity, workload, and quality metrics, proactively adjusting assignments and resources to meet operational goals.
• Provide leadership, guidance, and hands-on support during periods of high volume, staffing shortages, or other operational demands.
• Ensure team members are informed of process changes, client directives, and procedural updates; provide coaching and verify consistent implementation.
• Manage escalated and time-sensitive issues, ensuring prompt resolution and effective communication with internal and external stakeholders.
• Review, prepare, and respond to client scorecards, audits, and key performance indicators (KPIs), leveraging comprehensive knowledge of bankruptcy (BK) processes and client requirements.
• Establish and maintain collaborative relationships with attorneys, clients, and internal departments to promote efficient workflows, resolve issues, and maintain high service standards.
• Monitor work quality and compliance, providing ongoing coaching, feedback, and performance support to ensure accuracy and adherence to established procedures.
• Review and approve employee timecards, attendance records, and paid time off (PTO) requests in accordance with company policies.
• Assist with employee training, onboarding, and professional development to support team performance and continuous improvement.
• Identify process improvement opportunities and recommend solutions to enhance efficiency, quality, and client satisfaction.
• Support departmental objectives by participating in special projects and performing additional duties as assigned.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• One year of supervisory or team lead experience preferred.
• Working knowledge of Chapter 7, Chapter 11, and Chapter 13 bankruptcy processes.
• Basic accounting and strong mathematical skills.
• Ability to train, coach, and support team members.
• Demonstrated leadership, professionalism, and strong work ethic.
• Proven reliability, dependability, and consistent attendance.
• Experience improving processes and driving operational efficiency.
• Strong organizational, problem-solving, and time management skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office and the ability to learn new systems.

Benefits

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth