Bankruptcy Supervisor

Purpose

Aldridge Pite, LLP has an immediate need for a Remote Bankruptcy Supervisor. The Supervisor will work with the Payment Ledger Team.

Specific Duties and Responsibilities

• Supervise the daily operations of the Payment History Ledger Team, including workload distribution, productivity, and quality assurance.
• Oversee the preparation, review, and maintenance of payment history ledgers for bankruptcy matters, ensuring accuracy, completeness, and compliance with client, investor, and court requirements.
• Maintain a thorough understanding of bankruptcy procedures, mortgage servicing practices, investor guidelines, and applicable federal and state regulations affecting payment history documentation.
• Review payment history ledgers for accuracy and resolve discrepancies involving payment applications, escrow transactions, fees, suspense balances, and other loan servicing activity.
• Collaborate with attorneys, paralegals, bankruptcy case managers, clients, and servicing personnel to resolve complex payment history issues and support litigation deadlines.
• Ensure all payment history requests and deliverables are completed within established service level agreements and court-imposed deadlines.
• Develop, implement, and maintain quality control procedures to improve accuracy, consistency, and operational efficiency.
• Identify workflow challenges and recommend process improvements to enhance team performance and client service.
• Aid in hiring, onboarding, training, scheduling, and performance evaluations of team members.
• Prepare and maintain operational reports, productivity metrics, and quality assurance results for management review.

Basic Qualifications

• Previous supervisory or team leadership experience, preferably in bankruptcy, mortgage servicing, default servicing, or a law firm environment.
• Strong knowledge of mortgage loan payment histories, payment applications, escrow accounting, and bankruptcy servicing practices.
• Excellent analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Ability to interpret loan servicing data and identify payment discrepancies.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, particularly Excel, and experience with mortgage servicing systems is preferred.
• Ability to manage multiple priorities in a deadline-driven environment while maintaining a high standard of accuracy and professionalism.