Bankruptcy Quality Assurance Specialist

About the role

This position provides quality control, audit oversight, and risk identification for the functions performed within the Bankruptcy department. The auditor will work closely with functional area managers to ensure appropriate review and remediation of defects identified.

Responsibilities

• Assist in identifying operational risks and escalating issues to management.
• Perform reviews of proposed judgment orders pre-filing to ensure accuracy and compliance with state and client regulations.
• Perform reviews of other Bankruptcy-related documents to ensure accuracy as needed.
• Regularly enter file-level attorney firm discrepancies when errors are identified and review monthly firm scorecards of highest error-rate firms.
• Work with the Attorney Network department to develop Performance Improvement Plans when firm quality issues are identified.
• Recommend procedural changes and/or policy updates.
• Identify trends and potential training opportunities based on quality control oversight.
• Research and review accounts, items, or processes.
• Serve as a Quality Assurance liaison with functional areas.
• Provide on-site expertise to assist staff with Bankruptcy processing and document-related questions specific to quality oversight review.
• Review and identify areas of opportunity from trends in quality assurance analysis; provide information to management on root cause analysis and trends.
• Assist with the generation of error reports and monthly reporting of quality assurance key performance indicators.
• Complete monthly workflow audits.
• Maintain and improve quality results by following standards, identifying, and recommending areas of improvement or additional oversight.
• Compile daily, weekly, and monthly loan-level quality review results and trending.
• Participate in special projects for the department as assigned.
• Perform related duties as assigned by supervisor.

Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree or equivalent experience, required.
• 3-4 years of mortgage servicing or Bankruptcy experience required.
• BKFS/LoanSphere experience required.
• Proficiency in Microsoft Office - Outlook and Excel.
• All employees are required to have smartphones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Skills

• Detail-oriented with excellent organizational skills and the ability to handle multiple tasks.
• Able to effectively interact with managers and members of functional areas including Bankruptcy and compliance.
• Self-motivated work style and a strong desire to exceed expectations.
• Excellent written and verbal communication skills.
• Able to work with minimal supervision.
• Ability to meet timelines.
• Excellent attention to detail and problem-solving skills.
• Above-average skills in quality and production rates.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) Retirement plan with employer match.
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave.
• Adoption Assistance.
• Tuition & Certification reimbursement.
• Employee Mortgage Loan Program.
• The Newrez Employee Emergency and Disaster Fund to support team members experiencing hardships.

Community & Development

• 1 company-paid Volunteer Time Off day (over 40,000 volunteer hours contributed since inception).
• Matching Gifts Program - dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• More than $6,000,000 donated since 2020.
• 1 in 5 employees participates in at least one Employee Resource Group (ERG).