Bankruptcy Collections Specialist III

Primary Responsibilities

• Initiate contact with consumer borrowers in mid to late stages of delinquency.
• Assess the prospect of repayment and arrange repayment schedules or other solutions such as Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
• Initiate contact with customers’ attorneys and Bankruptcy trustees.
• Investigate and conduct skip tracing as required.
• Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.
• Contact business partners and vendors to ensure services meet predetermined service level agreements.
• Participate in loss prevention by employing advanced strategies to protect M&T's interest in collateral while maximizing cost containment.
• Review collateral condition and establish asset value, negotiate sale with prospective buyers, and conclude sales transactions with limited oversight.
• Develop an understanding of the business and its functions, processes, and operations.
• Stay informed about business and market trends that could impact the business department.
• Adhere to applicable compliance and operational risk controls as per Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and addressing issues raised by external regulators.
• Promote an inclusive environment that reflects the M&T Bank brand.

Scope of Responsibilities

• This position works under general supervision and has autonomy in skip-trace activities.
• The position has the authority to waive late fees, within guidelines.

Education and Experience Required

• A combined minimum of 3 years' higher education and/or work experience.
• A minimum of 1 year experience in customer service, customer-facing, collections, call center, or sales.
• Experience with word processing, spreadsheet, and presentation software.
• Detail-oriented.
• Strong verbal and written communication skills.

Education and Experience Preferred

• Knowledge of M&T Bank systems.

Pay

M&T Bank is committed to fair, competitive, and market-informed pay for its employees. The pay range for this position is $20.55 - $34.25 Hourly (USD).