Bankruptcy and Probate Specialist

Essential Duties And Responsibilities

• Initiates internal bankruptcy processes and procedures for new bankruptcy filings
• Contact with successor in interest, client, executor, or attorney to obtain cooperation and/or commitment
• Submit claims to courts for inclusion in the estate and probate process
• Assigns accounts to outside vendor for Bankruptcy representation such as adequate plan treatment, reaffirmation agreements, proofs of claim, and adversaries
• Ensure both internal and vendor compliance on all regulatory requirements, bank policies and procedures, and bankruptcy and probate laws including unique requirements at the federal, state, and district level
• Identify and escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program
• Conducts research including but not limited to: title searches, statements, contracts, credit applications, lien verifications, customer files, payment copies and other miscellaneous research functions
• Processes tickets for physical payments including trustee checks, vendor remittances, Life/Health Insurance carriers and other proceeds checks
• Advise outside vendor to proceed with litigation on escalated issues, when evidenced necessary

Minimum Knowledge, Skills And Abilities Required

• High School Diploma required
• Minimum one year customer service, bankruptcy, or probate related field in a call center
• Strong analytical, organizational, and detail orientation
• Ability to prioritize and manage multiple tasks in a fast-paced team environment
• Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook
• Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy
• Strong oral and written communication skills
• Meet department commitments with regard to job knowledge, quality, efficiency, initiative, teamwork, customer service, and overall job performance

Supervisory Responsibilities

None

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

N/A

Benefits

Bankruptcy and Probate Specialist At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Location

Grand Rapids, Michigan 49546