Banking Specialist IV

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No metadata like Job ID. Remove boilerplate. We need to parse the posting and extract sections. Let's identify content: - Intro paragraph: "As a Banking Specialist IV, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer." That's about the role. Could be "About the role". - "Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers." That's also responsibilities. Then sections: "Operational Excellence" with bullet-like sentences. "Customer Service" "Business Development" "Bank Transformation" "Other" "Minimum Work Experience Requirements" "Minimum Education Requirement" "Functional Skills & Knowledge Requirements" We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine. Probably: - About the role: intro paragraph. - Responsibilities: combine Operational Excellence, Customer Service, Business Development, Bank Transformation, Other (maybe). Could be a list. - Requirements: Minimum Work Experience Requirements, Minimum Education Requirement, maybe also NMLS registration, background checks. - Qualifications: maybe not separate; could be same as Requirements? But we need to decide. - Skills: Functional Skills & Knowledge Requirements. - Benefits, Pay, Schedule: not present, so omit. We must not create sections with filler like "not specified". So omit Benefits, Pay, Schedule. We need to use

• for any list of duties/requirements/benefits. So we need to turn responsibilities into list items. Also requirements into list. We must preserve all substantive information, not invent or summarize away detail. So we need to keep details like specific tasks: deposits, withdrawals, check cashing, issuance of cashiers’ checks, end of day balancing, ATM, cash recycler, drive thru, night drop, open new accounts, maintenance transactions, debit card issuance, KYC, opening/maintain products/services, review account activity for BSA compliance, daily review of overdraft, uncollected, significant balance change reports, originate new credit requests, respond to loan inquiries, follow policies, adhere to security/audit, ensure no operating losses, escalate concerns, identify/evaluate/monitor risks, recommend to Risk Management Committee, preventive measures for BSA, USA Patriot Act, OFAC, AML, etc. Customer Service: act as advocate, resolve problems, follow up, deliver experience, quality service per standards. Business Development: meet/exceed sales goals, outbound conversation expectations, acquire/retain/expand relationships, positive new account experience, profiling, assessing needs, recommending/selling products, educate customers on other channels, learn/maintain knowledge, participate in business development activities, community org participation, refer per segmentation. Bank Transformation: adhere to expectations for banking centers, no personal space guidelines, keep clean, utilize transformed banking center zones, learn/encourage digital components, may be Digital Advocate, expert on online/mobile banking, assist customers, promote sale/usage, educate team members, adhere to lobby management standards, act as greeter, adhere to career wear standards. Other: Live Bank values, complete mandatory training, may have approval authority, may train/aid less experienced, cooperate with superiors/peers, ability to work in different assigned banking centers within region, other duties as required. Minimum Work Experience: over 5 years’ experience in Bank sales/service environment or equivalent experience to include sales results. Minimum Education: High School or GED required. AA or Bachelor’s Degree preferred. English required, certain markets may require second language skills. Functional Skills & Knowledge: team player, work under pressure, professional image, resolve problems/conflicts, prioritize work, manage time, basic business communications skills (advanced writing, listening, basic office and mathematics, customer service), possession of professional skills (report writing, basic statistics, effective presentation, creative), sales and negotiation skills, NMLS registration (provide number or willing to register), FBI Criminal Background and credit checks passed within first 30 days. We need to format as HTML. We'll produce:

  About the role

  As a Banking Specialist IV, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer.

  Responsibilities

  • Provide teller and platform-based transactions; manage lobby activity; support mobile, online banking and digital solutions.
  • Provide education and knowledge of consumer and small business products to existing and new customers.
  • Process all manner of financial transaction requests including deposits, withdrawals, check cashing, issuance of cashiers’ checks.
  • Research and resolve issues related to end‑of‑day banking center balancing.
  • May be responsible for day‑to‑day operation of the ATM, cash recycler, drive‑thru and night drop.
  • Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance, ongoing maintenance and completion of Know Your Customer requirements.
  • Execute all operation responsibilities relative to opening and maintaining all products and services.
  • Review customers’ account activity to ensure compliance with Bank Secrecy Act.
  • May be responsible for the daily review of overdraft, uncollected and significant balance change reports.
  • Ability to originate new credit requests and respond to loan‑related inquiries.
  • Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.
  • Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other applicable documents.
  • Ensure all regulatory requirements as well as security and audit procedures are adhered to at all times.
  • Responsible for ensuring individual acts do not lead to Bank operating losses and for escalating potential concerns that could lead to Bank loss to appropriate supervisor.
  • Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee to assess, reduce, eliminate or control current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standards.
  • Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML‑related issues.
  • Act as a customer advocate to ensure we meet the needs of customers and prospects with the intent of enhancing customer retention and engagement.
  • Resolve customer problems and follow up to ensure customer’s expectations are met.
  • Deliver customer experience for all segments to ensure quality customer experience every day, every time.
  • Provide quality customer service to all current and prospective customers as measured by Bank service standards.
  • Consistently meet or exceed sales goals as defined by management.
  • Achieve out‑bound conversation expectations as defined by management.
  • Acquire, retain and expand new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services.
  • Take an active role in educating customers on other banking channels to meet their needs.
  • Learn and maintain knowledge of Bank’s products and services.
  • Participate in business development activities in support of the banking center market development activities as requested.
  • Actively participate in community organizations to promote the Bank brand and support business development initiatives.
  • Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.).
  • Adhere to expectations defined for banking centers as defined by management.
  • Adhere to no personal space guidelines and keep the banking center clean and free of clutter.
  • For transformed banking centers: utilize all elements within a transformed banking center (Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc.).
  • Learn and encourage usage of all digital components in the banking center by banking center guests; may be the Digital Advocate for the banking centers.
  • Be an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to assist customers and promote their sale and usage.
  • Educate other team members on digital channels.
  • Adhere to and participate in lobby management standards including acting in the Greeter role; greet customers/prospects in the lobby in accordance with banking center defined standards.
  • Adhere to defined career wear standards.
  • Live the Bank values every day.
  • Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services.
  • May have approval authority.
  • May be asked to train and aid less experienced banking center team members.
  • Cooperate with superiors, peers to accomplish team and Bank goals.
  • Ability to work in different assigned banking centers within the region.
  • Other duties as required.

  Requirements

  • Over 5 years’ experience in a Bank sales/service environment or equivalent experience to include sales results.
  • High School or GED required; AA or Bachelor’s Degree preferred.
  • English required; certain markets may require second language skills.
  • Must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer.
  • Successfully pass FBI Criminal Background and credit checks within the first 30 days of employment (or 30 days from the date of upload, whichever occurs first).

  Skills

  • Team player; able to work under pressure; maintain a professional image; resolve problems and conflicts.
  • Prioritize work and effectively manage time.
  • Possess basic business communications skills such as advanced writing, listening, basic office and mathematics skills, and customer service skills.
  • Possess professional skills such as report writing, basic statistics, effective presentation skills and creative skills.
  • Possess sales and negotiation skills.
  We need to ensure we didn't miss any substantive info: The "Purpose of role" is covered in About the role and Responsibilities. The "Operational Excellence" details are in responsibilities list. "Customer Service" details also. "Business Development" details. "Bank Transformation" details. "Other" details. Minimum experience, education, functional skills. We omitted any mention of "Pay", "Schedule", "Benefits". Good. Check for any repeated lines: we have some duplication like "Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions." and "Ensure all regulatory requirements as well as security and audit procedures are adhered to always." We kept both but they are similar; but we must preserve all substantive information, not remove duplicates unless they are exactly same line? The instruction: "Remove