Banking Specialist II/Teller II

About the role

The Banking Specialist II will serve as a primary representative for the financial center in both processing paying/receiving transactions for client requests and supporting client servicing and new account requests. This position will demonstrate strong client conversational skills utilizing the Bank defined conversation strategy. In addition, the Banking Specialist II will engage in conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment.

Responsibilities

• Process paying and receiving transactions for client requests
• Support client servicing and new account requests
• Engage in conversational discovery to align client needs with appropriate solutions
• Demonstrate sound judgment and decision-making to balance risk management and client experience

Requirements

• A high school diploma or equivalent
• Prior cash handling experience
• Minimum one (1) year of experience in related banking positions preferred

Skills

• Proficient reading, verbal, and written communication
• Mathematical, computer, and interpersonal relations skills
• Strong attention to detail and organizational ability
• Clear understanding of bank products and services to cross-sell to clients
• Knowledge of and adherence to security procedures