Banking Service Technician 1

About the role

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV's, pneumatic drive-ups, ATMs, vaults, safe deposit boxes, etc. Must have good verbal, written, and interpersonal communication skills.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment for drive up, locksmith and electronic projects.
• Repairs or replaces damaged components of remote units.
• Troubleshoots, repairs, and replaces all components of remote, audio and video equipment.
• Installs, configures, and supports a variety of network systems and equipment for assigned projects.
• Performs preventative maintenance as needed.
• Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.
• Handles moderately complex installations for the remote units such as alert systems.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

Requirements

• Working knowledge of drive up, locking and electronic systems specific to banking industry.
• Solid knowledge of mechanical and electrical systems.
• Customer Focus - Maintaining awareness of and seeking to meet the needs and wants of the customer.
• Strong communication skills both oral and written.
• Adaptability - Responds effectively to changes in situation or information.

Qualifications

• Education: High School/GED or equivalent experience.
• Preferred Experience: (but not required): Technical diploma and/or equivalent trade experience (e.g. Electrician).
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
• 1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting.

Skills

• Technical skills specific to banking industry.
• Communication skills.
• Problem-solving skills.
• Customer service skills.

Benefits

• Company Benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Cell phone reimbursement (if applicable), Paid parental leave.

Pay

Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Schedule

Full-time position.

Company

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.