Banking Service Tech II

At Everon, we believe our people are the difference—for our organization, the customers we serve, and the communities we protect. With more than 100 locations and a comprehensive portfolio of solutions and services, employees are poised for career advancement and growth.

About the role

The basic function is to perform maintenance and repair on financial/ATM equipment, pneumatic banking systems, bank locks, mechanical systems, CCTV, and access control systems. Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.

Responsibilities

• Provide continuity of customer operations and a high level of customer satisfaction/service.
• Maintain and repair financial/ATM equipment and other electro-mechanical equipment within assigned territory.
• Maintain and repair pneumatic banking systems.
• Maintain and repair various bank locks and mechanical systems.
• Service and troubleshoot ATMs, CCTV, and access control systems.
• Follow troubleshooting guidelines and refer to technical/parts manuals, change notices, bulletins, and modification notices to diagnose and repair equipment.
• Review all work performed with the customer whenever possible.
• Apply knowledge of basic electricity and electronic theory to engineering functions such as evaluation, testing, and installation of bank equipment.
• Communicate effectively with service coordinators, dispatchers, management, and customers to ensure complete customer satisfaction.
• Attend training classes when offered.
• Complete monthly vehicle reports in a timely manner.
• Maintain accurate truck inventory to ensure timely responses to customers’ needs.
• Demonstrate a strong work ethic and attention to detail.
• Handle other duties and responsibilities as assigned.

Requirements

• Minimum of a high school diploma or vocational training.
• Three or more years of technical experience with low voltage systems, banking systems, and integrated security equipment.
• Valid driver’s license with an acceptable driving record and ability to pass a drug screening.
• NCR ATM Certification must be obtained within three to six months of entry into the position.

Work Environment

Exposure to outside weather conditions, risk of electrical shock, and harsh work environments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to:

• Stand, walk, sit, twist, use hands to handle, reach with hands and arms, push, pull, climb or balance, stoop, kneel, crouch, or crawl.
• Talk and hear, and use vision abilities including close, distance, peripheral, depth, and color perception.
• Work in unusual and sometimes difficult positions/circumstances such as ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, and above ceilings.
• Lift, move, and hold up to approximately 50 lbs.
• Work a full-time, flexible schedule with “on-call availability” and travel on short notice.
• Drive a motor vehicle (day and evenings) for extended time periods.
• Read and interpret blueprints, schematics, diagrams, policies, and procedures in English.