Banking Relationship Specialist

Job Summary

The Banking Relationship Specialist (BRS) provides excellent customer service and sales, and performs teller transactions for clients at branch locations. This role requires the BRS to function as both a Banking Relationship Specialist and Teller as needed.

About the Role

This position assists clients and prospects in achieving their financial goals, identifies and promotes F&M products and services, and supports innovative marketing campaigns and product launches.

Responsibilities

• Consult with clients and prospects about their financial goals and needs
• Identify and promote F&M products and services that best meet those requirements
• Actively cross-sell Bank products by leveraging sales opportunities in assigned branch and by referring clients to other F&M departments
• Address and resolve client concerns to maintain valued client relationships
• Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures
• Explain Bank procedures and requirements
• Prioritize work to maximize customer service, ability to deal with frequent interruptions, and utilize strong problem-solving skills
• Support innovative marketing campaigns and product launches
• Quote rates, terms, and fees on Bank products
• Collect and review all account documentation and assume responsibility for its proper completion
• Perform routine teller transactions as needed
• Comply with Bank security guidelines and procedures
• Comply with federal & state internal regulations
• Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management
• Take personal responsibility for developing and maintaining knowledge required to fulfill job functions
• Perform outbound client contact to establish and build relationships

Requirements

• High School Diploma or equivalent required
• Preferred candidate should possess 1 year of teller experience and 1+ years of New Accounts/Sales Experience
• Must travel to various bank locations
• Some Saturday hours are required

Qualifications

Clear understanding of the English Language (Spoken & Written)

Basic Mathematics Skills

Organization and Time Management Skills

Excellent Customer Service Skills

Basic Sales Skills

Critical Thinking, Judgment & Problem-Solving Skills

Ability to actively listen & learn

Ability to use oral communication techniques to sell products or services

Ability to respectfully communicate with Supervisors and Co-workers

Ability to effectively deal with unpleasant, angry, or discourteous people

Skills

Knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Community Reinvestment Act (CRA), Equal Credit Opportunity Act (ECOA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (Regulation Z), and Bank Privacy Laws

Benefits

N/A

Pay

N/A

Schedule

N/A