Banking Equipment Repair Supervisor

Key Responsibilities

• Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards
• Troubleshoot failed units and determine refurb vs scrap disposition
• Process RMAs, DOA returns, and core returns accurately and timely
• Support teardown, parts harvesting, and material recovery activities
• Ensure proper staging, labeling, and movement of inventory within the depot

Supervision & Daily Leadership

• Lead and support a team of repair technicians through daily workload execution
• Assign work, balance queues, and manage WIP to meet turnaround time targets
• Provide on-the-floor coaching, training, and quality feedback
• Serve as the first point of escalation for repair issues, quality concerns, or process gaps
• Ensure compliance with safety, quality, and inventory control procedures

Inventory & Process Control

• Ensure accurate consumption, tracking, and return of parts in the ERP system
• Partner with Inventory Control on cycle counts, audits, and discrepancy resolution
• Enforce core return, DOA handling, and non-repairable disposition processes
• Identify process inefficiencies and recommend continuous improvements

Performance & Communication

• Track daily throughput, backlog, and aging work
• Communicate status, risks, and needs
• Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency
• Aid in onboarding and training of new depot personnel